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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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PARK LANE OFFERS

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Already a BMW Park Lane Customer?

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The BMW X Range, with Chel-ski

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BMW Service Technicians Vacancy.

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Experience the BMW X2

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Coeur Blanc at BMW i Park Lane

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WE WANT YOUR BMW

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Follow the Leader

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The Home of BMW Lifestyle, Parts and Accessories.

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THE BMW iPERFORMANCE RANGE

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BMW i8 Roadster

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Winter is Coming.

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MPowerment

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Hallie Sara X BMW i Park Lane

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THE NEW BMW M5. IT HAS IT ALL.

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Impress with the new BMW Shadow Edition

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BMW INDIVIDUAL

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London's Going Green

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The Park Lane Edition i8

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Customer Complaints Procedure

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Park Lane Genius

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The BMW iPerformance Event

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Under The Corporate Microscope

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Frances Holland School - Gala Event

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BMW Engine Technology

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POWER MEETS DYNAMICS

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Currently Not a BMW Driver?

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Parking in Westminster

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Welcome to BMW i Park Lane

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ROAD TAX CHANGES 01/04/2017

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BMW i8 Protonic Editions

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BMW i Retailer of the Year 2017

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BMW Launch a new Chapter in the British Touring Car Championship

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The BMW i3 at Selfridges, London

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BMW Battersea - What to Expect

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Launching the new BMW 5 Series

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UK Military Sales Executive Vacancy

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BMW Standard Equippment

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Launching a Low Emission Neighbourhood

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The Benefits of the BMW i3

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BMW Park Lane at the Royal Variety Performance

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Annabel Dimmock, on the rise

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Park Lane Showroom

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The Royal Variety Aftershow 2016

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Dental Focus and 7connections Event with BMW i Park Lane

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LOST FOR IDEAS THIS HALF TERM?

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Frieze Art Fair

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The IoD Networking Event - Thursday 14 July

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Park Lane Newsletter

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BMW 7 Series Craftsmanship Event

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BMW i - Women in Business Event

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BMW i - Corporate Networking Breakfast

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BMW 7 Series Exhibit Welcome Event

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Westminster City Council - Greener Action plan

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Park Lane Black Editions

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The BMW Chauffeur Programme

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Where Next?

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The BMW Park Lane Signature Event.

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Our Winter Driving Tips

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW i3

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Explore the dealership

Home of BMW in the Heart of London

Home of BMW in the Heart of London

BMW Park Lane are the only BMW UK owned Retailer in the UK. Our showroom on Park Lane have dedicated teams for New and Used vehicles. Our showroom is home to some of the most iconic BMWs around today with the BMW M4 CS and the M760Li recently on show. View the entire BMW range on our website and our latest offers and get in touch with a member of the team to organise your visit or test drive.

BMW i Park Lane

BMW i Park Lane

We are the only BMW i Showroom in the UK. Our dedicated team of BMW i specialists are on hand to give you the best experience when going Electric. We understand the anxieties of moving to electric mobility, so our team on Park Lane are here to help you with this exciting transition. View our products and get in touch to find out more about how we can lead you into the future of mobility.

BMW Battersea

BMW Battersea

Our purpose built Aftersales Centre on Stewarts Road in Battersea houses our Service and Parts teams. If you are in need of a routine maintenance check, service or repair, our trained team of technicians will have the answers. Our shuttle will be able to pick you up and drop you at the local tube stations to provide that convenience you need from us. Browse our website for all your Aftersales needs and get in touch with our team to organise your next visit.

Meet the team

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Lukas Ryan

General Manager
  • Years at the dealership 13
  • Department BMW Sales

Kam Pankhania

BMW i General Sales Manager
  • Years at the dealership 16
  • Department BMW i

Peter Adams

BMW Sales Manager
  • Years at the dealership 16
  • Department BMW New

Richard Anerville

Used Car Sales Manager
  • Years at the dealership 10
  • Department BMW Used

Mark Moore

Retail Manager
  • Years at the dealership 4
  • Department BMW New

Mark Allen

Sales Executive
  • Years at the dealership 1
  • Department BMW New

Priscilla Fauvrelle

Sales Executive
  • Years at the dealership 6
  • Department BMW New

Chris Howard

Retail Manager
  • Years at the dealership 9
  • Department BMW New

Anthony Ambury-Sullivan

Sales Executive
  • Years at the dealership 3
  • Department BMW New

Thomas Godfrey

Sales Executive
  • Years at the dealership 0.5
  • Department BMW New

James Bashford

Product Genius
  • Years at the dealership 1
  • Department BMW New

Ian Podmore

Motability Specialist
  • Years at the dealership 1
  • Department BMW New

Jordan McGloin

Sales Executive
  • Years at the dealership 1
  • Years in the industry 3
  • Department BMW New

Stephen Bedford

Sales Executive
  • Years at the dealership 0.3
  • Years in the industry 3
  • Department BMW New

Paul Woodyard

Sales Executive
  • Years at the dealership 0.5
  • Years in the industry 15
  • Department BMW New

Simon Philpott

Retail Manager
  • Years at the dealership 10
  • Department BMW Used

Scott Walker

Sales Executive
  • Years at the dealership 3
  • Department BMW Used

David Joseph

Sales Executive
  • Years at the dealership 4
  • Department BMW Used

Luke Jeffery

Retail Manager
  • Years at the dealership 11
  • Department BMW Used

Wayne Brennan

Sales Executive
  • Years at the dealership 1
  • Department BMW Used

Winnie Cowley

Sales Executive
  • Years at the dealership 1
  • Department BMW Used

Bellal Abbas

Retail Manager
  • Years at the dealership 1
  • Years in the industry 14
  • Department BMW Used

Korab Galica

Sales Executive
  • Years at the dealership 1
  • Department BMW Used

Holly Jackson

Sales Executive
  • Years at the dealership 2.5
  • Department BMW Used

Kosh Mehta

Sales Executive
  • Years at the dealership 11
  • Department BMW Used

Martin O'Hara

Sales Executive
  • Years at the dealership 11
  • Department BMW Used

Stephen Wilson

Sales Executive
  • Years at the dealership 10
  • Department BMW Used

Ali Khawaja

Pricing Executive
  • Years at the dealership 3
  • Department BMW Used

Tony Pasztor

Retail Manager
  • Years at the dealership 2
  • Department BMW i

Luke Abbott

BMW i Sales Agent
  • Years at the dealership 2
  • Department BMW i

Alessandro Romano

BMW i Sales Agent
  • Years at the dealership 1
  • Department BMW i

Jake Anderson

BMW i Sales Agent
  • Years at the dealership 1 month
  • Years in the industry 2
  • Department BMW i

Katie Macguire

BMW i Sales Agent
  • Years at the dealership 4
  • Department BMW i

Bradley Higham

BMW i Product Specialist
  • Years at the dealership 3
  • Department BMW i

Callum Comery

BMW i Trainee
  • Years at the dealership 1
  • Department BMW i

Russell Knight

BMW Group Buyer
  • Years at the dealership 2
  • Years in the industry 10
  • Department BMW Used

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My car was kept for repairs for 10 days - I didn't get a courtesy car even tho I was promised one for the weekend. The car was not cleaned when it was picked upThe phone charged in the cigarette lighter had been broken

Service

Personable professional service

Service

Everything was done on time and well.

Service

Service was efficient and staff courteous and efficient

Service

Please not I did not use the Park Lane brunch by the Battersea Stewart Road

Service

It is a very expensive way to get a car services.

Service

From the moment I arrived the service has been first class, made to feel welcome and felt safe enough to ask any question. Special thanks goes to Holly Jackson at Park Lane who has provided a faultless service.

Service

I must have had at least five conversations with separate people about what I wanted. Even then this was not communicated to the service department. Then I had to explain it to the service department at least three times.

Service

Linda was great.

Service

Disappointed that the car was not cleaned, as previously promised when booking in the service.

Service

Daniel Killick was most attentive, efficient and friendly.

Service

good but still not sure why it was required

Service

The dealership was excellent in keeping me informed

Service

Because it was very quick and plus the staff are second to none

Service

Accessible staff, courteous, car came back valetted

Service

Car was to be ready same day but wasn't since parts that were apparently in stock couldn't be found. Was requested to wait till next day to be told that the "other" branch showing stock also couldn't find the items. This is very poor.

Service

contd. 1) I was unaware that a fault in the engine restart was abnormal and in fact dangerous from the time of first driving the car away after purchase. My husband pointed this out to me when he first drove the car on 23 Dec on his return to the UK.

Service

Service and MOT were carried out fine and in a timely manner. Other work was not done (see below).

Service

Gave my car to service. Engine noise was pointed out by me. Car was serviced and engine was supposed to be fixed but when I picked up the car the noise was still there. I made a journey to pick up the car for nothIng. Communication was not proactive

Service

Everything was explained in detail and I was fully satisfied with the service provided

Service

Linda was attentive, a good communicator and kept her word! The dealership is smart, clean, obviously well run and clearly takes a genuine interest in customer goodwill.

Service

The service element was great, the only hesitation I have was that a brake dust and de-glaze was more expensive than I was expecting. Other than that, everything was fine.

Service

Very courteous; clear explanations

Service

Appreciate the shuttle to the station.

Service

The last experience at Nine Elms was particularly good were the two young woman on duty were very attentive.

Service

Shuttle service , car waiting at designated time . Valet service

Service

You did the job

Service

Faultless

Service

Customer service is excellent over the phone and email. Just a shame there are a few problems around the fringes.

Service

The staff were friendly, my car was repaired when they said it would be and they kept me up to date with what was required.

Service

The service team especially Darragh Burns went to great lengths to find a tyre and have it replaced late in the day

Service

Good service and regular feedback from service department. Car was delivered back nicely cleaned

Service

The service is quick and efficient. The waiting area is comfortable.

Service

Good service - communicated throughout the day and good workmanship

Service

Service was done.

Service

Everything went smoothly. Good communication, and helpful staff

Service

Very satisfied

Service

the service I got was very good

Service

All ran perfectly

Service

car 100% fine

Service

Abby was exceptionally helpful. In particular, she arranged for a video to be taken whilst a technician was identifying an issue with the car (a leaking tyre valve) and then subsequently arranged for it to be quickly rectified.

Service

Very efficient service both before and afterwards

Service

Engineer collected & dropped off car within expected time frame.

Service

I was asked if my car could be dropped back the following day despite now having to pay for a pick up/drop off service

Service

seamless friendly service from the initial phone booking to collecting my car

Service

Same as above, the service team listened to Chloe!

Service

The team that attended to me were fantastic. My impression of BMW has sky rocketed

Service

It took a while to be able to speak to someone about a problem I was having with the tires but eventually got through and the service after that was good.

Service

The car was well serviced while waiting. The wait was a bit longer than expected.

Service

Smooth, that’s probably the best description I can use. The whole experience from start to finish was highly professional, effiecent and smooth. Amazing serviceThank you

Service

Polite, efficient, helpful.

Service

As above. Smooth from start to finish

Service

On the day came back to the centre for 12 noon as agreed, only to be told the workshop was running an hour behind. Should have really had a call to tell me to come later.

Service

Cillian was very good.

Service

Richard Bull was accommodating with my desire to keep costs low and helpfully fit in repairs at a convenient time.

Service

all fixed but problem is that automatic parking doesn't work as well as it did on my last car which was a 2013 Mercedes.

Service

Explained any issues that arose also giving me options on what to have done about them.

Service

Everything was attended to with efficiency and without fuss, including providing a courtesy car.

Service

Issue with the cars service plan, ran out at 50k, this was pointed out later. With the initial impression that service would be covered by the service plan, i authorised a airconditioning service. Having to pay for both together affects budget plans!

Service

I have had the worst wash for my car...one side was full dirt ...

Service

The professionalism and knowledge of service advisors. Trustworthiness is hard to come by and I can place my confidence with Parklane. You treat customers with a warm and welcoming atmosphere.

Service

Courteous and fast

Service

Very good but would have liked to have been informed about needing new tyres sooner.

Service

I only use this centre as I have known James Dowie since he was at cooper Banstead. He has been fantastic over the 13-14 years and as he has been promoted he still ensures a personal service to communicate my servicing or maintenance works progress

Service

Because it was completely satisfactory!

Service

Friendly staff, they did a good job

Service

Punctuality and efficiency

Service

I found the staff very polite, knowledgeable and understanding of my needs.

Service

Jordan McGloin made the experience and the dilivery of my car on time and was always in touch with me regarding the car and offered me different options of purchase. I was very satisfied how customer is treated

Sales

Service from whole team but particularly Thomas Godfrey.

Sales

Well looked after and completely transparent about the product

Sales

Asad inparticular was fantastic

Sales

From the manager to the sales team words fail me every thing was made so simple.Being kept informed from the day of the order to the delivery date It made buying a new car a lovely experience

Sales

Most of the things were done online and by email which made the purchase very easy and simple

Sales

honest, transparent and not pushy

Sales

I was allowed to drive the car away with a battery which needed to be replaced. It had the warning message "replace battery" but I was told that this message would disappear. It didn't and I had to spend time getting it replaced. Not impressed!

Sales

Great service - from reception to sales executive. no rushing anywhere, considered support and explanations of products, car features etc....very good.

Sales

Old car taken away quickly and the new one was available and the training given with the new equipment first class.

Sales

Tom, my sales assistant, was very knowledgeable and had a professionalism beyond his years. Always courteous and friendly with a good balance of chatty and business. Great fun to deal with.

Sales

Great service from Ajay & Chris

Sales

The whole process went very smoothly. From start to finish i was updated, even from a staff mobile while on route. I couldn't be happier.

Sales

Jordan, the salesman, was superb and left no stone unturned. I thought he was great and a real asset to BMW.

Sales

Thomas Godfrey and Chris Howard were excellent and first class relaxed showroom.

Sales

Priscilla was great when presenting the new car. It was exactly what I expected-looked amazing. She spent time with us to ensure we understood all the controls of the car and making sure we were satisfied with everything along the way

Sales

Very welcoming

Sales

Jordan did an outstanding job throughout

Sales

Again very professional- this is our 5th experience with BMW park lane.

Sales

Jordan kept me informed on status and answered all of my questions knowledgably. There was flexibility in collection/ordering which was appreciated. Jordan personally made the experience a pleasant and simple one. What more could be asked. A+ Service

Sales

Very happy

Sales

The part exchange was arranged easily and quickly, I was kept well informed of progress with the new car, and handover was a pleasant experience.

Sales

Asad Ashfaq was brilliant and gave a very good service

Sales

mainly the Sales Jordan MacLoing

Sales

My salesman Thomas Godfrey was outstanding, kept me updated throughout the period and I am incredibly happy with my purchase. The post card from Peter Adams was a great touch too! Thanks Park Lane.

Sales

Please see earlier comments.

Sales

As mentioned earlier, Ian was fantastic. Kept us informed, gave us time to make the right decision for us and provided us with advice along the way to getting our new BMW! Great experience

Sales

BMW Park Lane and the salesman (Bradley Higham) were knowledgeable but also while making constructive suggestions as to extras were not 'estate agent pushy'.