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Everything was efficiently done, the staff were helpful and courteous,but the car was not cleaned very well; the interior was not properly vacuumed and the mats were still muddy and not clean when I received it back.
Excellent service including drop off and pick up. All worked very smoothly.
good service, prompt and kept informed, helpful lift to vauxhall
Excellent and prompt service
When i went to pick up my car I was told it was ready. But had to wait two hours for my car to be cleaned and washed. The receptionist treated me very nicely and she even got frustrated with the staff delivering the cars.
No issues ranging from the clarity of communications with the the staff to how the car is driving post service.
Abby at BMW Park Lane (Nine Elms, now Stewart's Road) has been looking after me for years. She and the team are efficient, really helpful and it is a total pleasure to have a problem!
Was dealt with in s good time and everything was ready
I got my car for servicing- changing the motor of the window. Then decided not to do it and paid the charge and got my car. I found that the team did not put the screws back. I showed it in the centre and they asked me to come next day to fix it.
Easy drop off, and registration. Quick and clear diagnosis and summary of cost.Car Valet includedEasy pick up
The car was sent three times for repair because of some faults and every time they come up with a story!
All very polite, and organised it seemed, but I reported that my brake making a squealing noise prior, yet the car was returned to me with the brakes making the same noise. It seems more focus was put into mending a sensor that I was charge me for!
Because I was given update on a regular basis regarding the progress of my car service
Michael was very helpful and kept me updated on wat was happening
great service... on time...
Park Lane Stewart's Road are the most professional garage I know and I trust the personnel which is normally not so in other service departments.Always a good experience and efficient
Constant updates from the centre on the car and good knowledge as well as information on potential recurrence of issue and direct contact to alleviate explaining the situation again.
From when my car was delivered I was assisted very efficiently and continually contacted throughout the whole I received impeccable service and the staff treated me very well I was extremely happy and satisfied with the service I received process
Excellent service. Someone picked car up and returned it. Although still waiting for phonecall for the roof rubber trim replacement. I was told it would be 2 weeks but it's been a month and I haven't heard anything.
No problems at all
This is what recieved through service through my car service
I arrived without a booking with an emergency light issue. This was fixed and the service I had arranged for the following week was carried out at the same time.
All went well starting from booking online, to being greeted when arrived and Rui was very professional (best service advisor).
service was unable to solve my check engine fault problem
Very friendly staff, nice environment
All round a very smooth process, with minimum disruption and fuss.
Kept the car for 2 days, brand new 66 plate bmw comes with standard service pack that's the same all around the world and they asked me to pay for service.Last time in my life I will bring my car to park lane. Very unprofessional
The service is good and facilities pleasant - It is slightly annoying that the service center is so far away from the showrooms - but as it is London I guess this is understandable and not uncommon .... pity collection & delivery is not available.
On arrival at the Garage I was greeted by your friendly service representative whom I recognise from a previous dealer.
The service received was good, though the car was returned with a small dent in it.The issue was the the car was not due for service and was an errr on the car.
When having my battery replaced, I asked for a quote for a trade in price for the car but have not received anything. I would have thought that this would have been jumped upon by someone but obviously not.....
Despite the short notice I was able to get the car in quickly and the problem resolved very effectively
I was provided with all the options I needed to make a purchasing decision. The service was polite, helpful, informed. I was offered a test drive which was incredibly helpful. We did not feel rushed or pushed into a decision at any stage.
George was very helpful and kept me fully updated on the status of the repair. In particular I appreciated being sorted with a hire car and then a park lane car while my car was being repaired as our household only has one car and I need it every day
polite staff, made to feel as a valued customer.
I went to Park Lane in Battersea to investigate low tyre pressure on 20 Jan. The service was very good. The team, however, could not identify the issue. Within 2 days issue re-occurred. I went to Nine Elms on 27-Jan and they confirmed a puncture.
Very thorough. Didn't rush car back like other dealers
Overall experience was good. Though I expect service advisors to be closer to customer so problems are explained questions addressed and anxieties managed.
Everything was completed in good time and the car was returned well cleaned and operating well. Problems with wipers and rear tyre were flagged and advised for future attention.
Friendly knowledgeable staff
The service was good but the app did not keep me u to date. I had to call.
Grant from servicing provides excellent customer service. I'm always kept up to date with progress and he actually enjoys his cars - making the experience more engaging. The technicians appear to do a proper job too.
The help on the phone beforehand was not very helpful, misleading and I did not get a call back when required.
I asked beforehand how much it would cost and was given no answer. End price was very expensive.
Actual work done on my car - changing components in wing mirrors and MOT - were done very well. But I feel I could have been kept better updated on progress of the work. I didn't feel very supported when I called in to check either.
I left the car with BMW for a whole day and even next day at collection time I had to wait more then an hour to get my car which wasn't even cleaned as BMW states they will
Park lane sales complete waste of time Service department great
Not joined up between Park Lane garage and Service Dept
I missed my drop off time but they still got the car fixed within 36 hours. I was impressed.
Service centre always gave info regarding car engine issues and courtesy car was very convenient.
I wrote a detailed email on January 9th and have yet to receive a response. The characters allowed on this survey is very limited and far too few to explain everything. Not only am I disappointed in the service, but also in the failure to respond.
The service was handled quickly and efficiently
Speedy service, great customer care and very kind staff.
Polite, understanding, humorous and - crucially - swift service from Alex.
Overall the service was good
I had a problem with getting the parking assist to work on my BMW 330. The Service Centre sent a service technician out with me in my car to test it and show me how to operate it. He gave me a great deal of time carrying this out to my entire satis
Service great. Booking easy, polite staff (especially driver to the tube!) and comprehensive coverage.Missed out on 5 stars as they were unable to fix one issue.
Service performed while I was waiting. The waiting time was reasonnable.The car has been washed and cleaned inside and out.Good price and gift received (BMW M umbrella)
Incorrect info re tyre size available, led to having to make two trips to the service centre.
Prompt efficient service
Car was recalled for fixing a faulty seatbelt. The car was collected on time, however the replacement car did not arrive at the time agreed. The car was serviced and returned in great condition.
Repair completed during service but not authorised.
Respectful polite staff that were very helpful
Wasn't happy when given the option to leave and come back to pick my car up, though I was offer a lift to the nearest train station. Weather was cold, would have loved to stay in house
Service was easy to book, confirmed, and done to schedule.Missed out on 5 stars because the car wasn't ready for collection at pick up, it was still being washed
Very professional staff upon arrival and collection of car - good communication during the day regarding status of car.
Everything done on time. Loan car provided free of charge. Called to advise when car ready. Very helpful service advisor
There was a bit of a mix up with my car so when I went to collect it it wasn't in the car park. This was due to having both body work and an MOT completed. At first nobody was there to talk me through repairs.
There was a long lead time to get my car booked in
the service was undertaken but the dashboard still indicates that the car requires a service. to have it rectified I need to take it in to the centre, for over £400 I expect not to have to do this.
After BMW had complete my MOT I received a call from BMW telling me that I needed to change the front registration number plate or my MOT would fail. However on the MOT certificate it states there is a small crack but it isn't an issue
I found the attitude 100% from the moment I walked into the show room to look at purchasing a new car. Everyone I dealt with was excellent. Special mention for Anthony our salesman and Ali who showed me all the car specs. Both exceptional and patient
Whilst the sales person was a 5/5 the delivery of the car was delayed
Communication was good and the staff were very courteous and helpful.Only a few minor niggles such as longer than expected delivery time.
Good knowledge, good explanation of features and trends and conditions. Easy delivery process
Ian Podmore was very helpful without being pushy. He explained all the options in a clear and logical fashion.
Had dealings with Ian Podmore at BMW Parklane. He was absolutely brilliant & made the process really easy & smooth. He was very helpful & provided excellent customer service. If we had any queries or concerns he was always there to help. Thanks Ian
From the start of the purchase process all of our questions and queries were handled very quickly and efficiently. On collection of the car we were treated extremely well by all members of staff.
I think it fairly represents my experience
Delivered the car extremely quickly
We chose Park Lane as we have purchased from there before. My husband and I were happy with our initial visit, we placed the order. But delivery of car was a total different experience. We are still trying to sort out a few errors.
The sales executive, Micheal Barry did a fantastic job, answered all my concerns with great product knowledge.
Absolutely thrilled the quality of service
Very competent and pleasant staff.
Quick service good pricing
Because of the sales person Ted Hingley. He was very attentive and quick in his follow ups.
Everyone was very helpful and welcoming.
Professional and always ready to help.
Nick Parker understands my passion for BMW and worked hard to secure me my M2 order.The Park Lane experience feels more special than dealing with a franchise.
Michael Barry at Park Lane was excellent; he understood my requirements and worked tirelessly to meet my needs.
I found that the trade in value of my car was lower than I had expected and felt was reasonable. Did not appreciate the going back and forth to faceless decision makers behind the scenes. I would have appreciated the opportunity to neg face to face.
From start to finish I have been looked after and taken through everything in a clear and precise way.
Very dissatisfied!The whole experience was poor. From my brand new car not being ready at the time agreed, to then it being scratched and having to be repaired! My brand new car was also driven half way around the UK before being delivered to me!
Very good customer care. Would have liked delivery to be available between Christmas and New Year however not the sales team's fault.
Overall the sales person, Sebastian, made a genuine effort to sell the car.
Very helpful and responsive service - Michael Barry friendly and reliable. I have not given 5 because (I) difficulty in completing TCF documentation was annoying and time consuming (2) difficulty and time wasted installing Apple app
Only because of the person I dealt with -- Priscilla in BMW park lane. responded on time every time and cleared any queries and doubts i had
Very welcoming on arrival, reception staff were very polite and offered coffee, etc. while sales were otherwise occupied. Handover was efficient but took a bit longer than anticipated owing to IT issues.
New car delivered with a warning sign "chassis function restricted". Returned to service centre within 2 days of delivery. Warning sign has now reappeared on starting engine. Needs to be returned to service centre. Very unsatisfactory for new car
Everyone was polite and helpful and the young man who talked me round the car before I drove off was extremely polite and patient.
1. Fast competent response to my request 2. Friendly staff.3. Technician has explained and showed everything there is to know, so I feel confident using my new car.
Both Chris Howard and Jordan Macloin were very helpful in the purchase of my car.
Very friendly staff and managers. Quick response to all my emails and queries.