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Easy to get to, did not take long for me to get my car back
It would help if following the test drive the seat and mirror were returned to the original position
Shuttle service, timely, full explanation and assistance and ability to book appointment to my preferences
Timely updates and kept informed, initial reception could have been a bit more enthusiastic/engaging.
Very professional approach to customer
It was just so easy to arrange and have the work carried out.
All ran smoothly, some waiting, but not excessive
Cars still was fixed but issues are still there
Warranty work not completed on time
Efficient service end to end.
The way I was treated.
They have gone a good job
Excellent staff, polite, welcoming
The problem was checked. However, my car was under warranty but I still had to pay for the problem to be checked. To me this reads that a BMW warranty is not a warranty.
Confusion over whether my service was done or not, verbally I was told it was but paperwork doesn't seem to show that, and I got a text saying my car was due for a service after I had collected it following my visit to BMW
I had so many problems I had to be going back 3 or 4 times because I am a motability customer I was given a car from motability each time which cost me c/c. I was only given a courtesy car at the last time, it's just been a nightmare .
It was not Park Lane but 7 Elms.Service was incredibly quick and efficient. The centre was very user friendly
I wasn't told that the body shop opened at 8 when the service senter is open at 7:30 am. I arrived at 7:30 and waited for 30 minutes to only hand over my keys! Surely this isn't an efficient way to operate?!
i was late but staff accommodated me with usual courtesy.
My car came back from recall and service at this same time just washed outside, it was still dirty inside. I was told that it will be wash completely.
It was very easy to book a service.
Excellent help in booking the service in and being kept informed. Collect and deliver service let down by driver parking directly outside house despite very clear instruction that that was not residents parking.
Efficient and perfect service
They kept the vehicle for 3 days fro a basic service. Ordered a part but wrong item was delivered.
I had it serviced June 26 with you, by October the car needed filters changed 2 tyres changed and had to be serviced again. Whatever was done in June was not done well as it all needed to be repeated 4 months and another £882 later.
Service took two days - failed to undertake requested diagnostics either on first day or morning of second day. And no courtesy call to follow up
The staff members I dealt with were very polite and the car was serviced and MOTed reasonably quickly
I don't like the fact when you arrive and see someone you get an estimate price before the car is checked and then the price increases because they find other things on the car. Also I was told it would take about 1-1.5hrs I was there for 2.5hours.
i was told that my service package was only 4 years and had expired 2 weeks previously. It took lots of back and forth to establish that it was a 5 year package and that the service was covered. The car was poorly valeted inside.
Flexibility on dates. Nice reception area. Prompt attention. Good phone contact even when car had to stay in an extra day. Quick pick up and car came back clean! Costs were transparent/ clear
Was told the car was ready and sat around for 15 minutes
very good- easy to drop off/collect. Frustrations that it closes at 18.00 (need to be there at 17.45)- which is hard in work day to do.
I had to reschedule the service for my car at short notice due to an issue at work. I really appreciated that BMW was flexible about this.
I love BMW.for it's ethics and good practice.20 years ago I bought my BMW from Mill Hill, and from there I never looked back or any other car brands. Your staff treated me with kindness, care and politeness- outstanding
I had reported a rattle in the front passenger door. A test drive with engineer in passenger seat failed to get rattle to show, so it was not sorted. I subsequently have worked out the rattle is coming from the seat. BMW should always check for this.
Welcoming staff. I had to wait for more than stated time. However the agent kept me informed at all times whilst waiting
Efficient service from pick up to delivery. Everthing done as i hoped.
Excellent service. Prompt friendly attention. Car valeted. Perfect
The only negative is that they do not return the car with the same settings. Radio tuned to a different channel and more importantly the dashboard display no longer shows range left in petrol tank and I can't get it back. Need to call to fix it.
Fast and professional
I was promised my car would be cleaned from the inside but was not otherwise happy
Very courteous and helpful staff at the centrePrompt and reliable drop off and pick up service All identified issues sortedShirin Shah, your rep, was particularly helpfulCar returned clean and neat
I have entered the car multiple times to have a fault with the parking sensors fixed. It keeps recurring. The response seems to be to keep renewing sensors at considerable expense without identifying the underlying fault.
Coolant level was well below the level indicators after driving the vehicle home from the garage despite them replacing the expansion tank and performing an oil service. I topped up to within the coolant level indicators and all now seems to be well.
My only negative point is that it would have been good to have been told that I would receive an email requiring an answer to move forward the repairs. As it was I did not get to my email until late in the day thus wasting valuable time.
Staff where friendly. I came to drop my car off for an appointment on the following day. They managed to fit me in, and resolved the problem within the hour. They also gave me a detailed explanation of the problem.
Easy booking, swift check-in, no issues from service, lift to/from station easy.
The windscreen washer tank is clogged up and the service wont clean it. So I cant use my windscreen washer.
Customer service was courteous and professional. Advice was measured
Everything went well.. picked up shiney car
Service and MOT was fine but collecting a part took about half an hour even though it arrived the day before and should have been ready.
Service Advisor was fine, although I would have liked a more detailed account of what exactly had been performed in the Fast Lane Service.Also it would have been good to have a newspaper to read whilst waiting for an hour and a half.
Excellent service including drop off and pick up. All worked very smoothly.
Everything was efficiently done, the staff were helpful and courteous,but the car was not cleaned very well; the interior was not properly vacuumed and the mats were still muddy and not clean when I received it back.
good service, prompt and kept informed, helpful lift to vauxhall
Excellent and prompt service
When i went to pick up my car I was told it was ready. But had to wait two hours for my car to be cleaned and washed. The receptionist treated me very nicely and she even got frustrated with the staff delivering the cars.
No issues ranging from the clarity of communications with the the staff to how the car is driving post service.
Abby at BMW Park Lane (Nine Elms, now Stewart's Road) has been looking after me for years. She and the team are efficient, really helpful and it is a total pleasure to have a problem!
Was dealt with in s good time and everything was ready
I got my car for servicing- changing the motor of the window. Then decided not to do it and paid the charge and got my car. I found that the team did not put the screws back. I showed it in the centre and they asked me to come next day to fix it.
Easy drop off, and registration. Quick and clear diagnosis and summary of cost.Car Valet includedEasy pick up
The car was sent three times for repair because of some faults and every time they come up with a story!
All very polite, and organised it seemed, but I reported that my brake making a squealing noise prior, yet the car was returned to me with the brakes making the same noise. It seems more focus was put into mending a sensor that I was charge me for!
Because I was given update on a regular basis regarding the progress of my car service
Park Lane Stewart's Road are the most professional garage I know and I trust the personnel which is normally not so in other service departments.Always a good experience and efficient
Michael was very helpful and kept me updated on wat was happening
great service... on time...
Friendly, explained everything clearly, kept me updated about the progress of the car. The car was build surprisingly quickly.
On delivery of my car the electronic features were clearly explained by my sales assistant Alex Perry
Everybody we spoke to were friendly and helpful. Anthony, Scott were great to deal with, Landon went through all the finance and James did an excellent handover and explained the controls very well that we left knowing all we need to know. Enjoyable.
Very efficient services and we were well looked after.
Faultless service- Anthony Ambury -Sullivan - Great to deal with enthusiastic about the car without being pushy. Found the spec car I was looking for. Collected the car from showroom on date I requested . Handover team were awesome well done PL.
Warm greeting and hospitality in the showroom, kept informed throughout the build process, a thorough handover from Ali who so clearly enjoys his job.
The staff are very helpful specially Debbie Selway
Mark Allen was a great sales person and went over and above his role to make sure I was happy. He added in little touches, such as giving me a choice of my number plate.
Kam Pankania and his team who looked after me (Nick Parker and James Bashford) absolutely first class and highly professional. Kam Pankania is exceptional in his role and a major asset to BMW.
The salesperson Michael was excellent
Priscilla so helpful and informative, I didn't really know what I was after and through listening and her excellent product knowledge she found me the right car
good feedback, updates and genereal service
Nick Parker always looks after me from start to finish - professional service always. Always a pleasure.
staff tried her best to provide all information I needed.
It was an easy and quick process of getting a great car
Anthony Ambury-Sullivan kept me updated at every stage of the processLandon was very efficient and Ali as a product genius was very helpfulVery slick process as Anthony managed to get a build slot so I could get delivery prior to end March
Modern space, fine refreshments, luxury sofas and surrounded by great cars
Everything was completed and dealt with very smoothly. I rang on the day I wanted to make my purchase and was given an appointment on the same day suited to my needs. Everything was explained concisely and every small need was met. Very impressed.
I was kept informed at all times, they knew what we liked and were looking for. They were accommodating at every step of our new car
Sebastian was polite kept us fully informed throughout process. Talked honestly and clearly....I did not feel at any point with such a huge purchase that we were being mislead.
Sales person knowledgable and flexible. Recognised that a spin round Park Lane wasn't going to work for a test drive, and supportive on getting car tweaked to meet my requirements. Slightly let down by trim delivery.
The BMW representative helped me decide exactly what I wanted and to complete there and then
Excellent service, knowledgable and informative sees executive. Efficient and helpful, couldn't ask for more
The buying experience was smooth especially as I was buying from a far
Very helpful sales executive who was efficient and informative
Sebastian (Sales) was very helpful He actually arranged a courtesy car for me as the insurance on my previous vehicle lapsed before my new car was delivered
I had great service everyone was welcoming and helpful. Ian helped me to find the perfect car for my needs he was very informative and effective.
The sale was a 5 month process triggered by Michael Barry e-mailing about pre-registered 7 series vehicles. He was incredibly patient and supportive throughout as we constantly changed our mind, always accessible and very pleasant to deal with.
I was very satisfied with the whole experience at the BMW centre. All staff from Reception to BMW Accessories staff and Sales were great, polite and nurturing.Alex and Ali handled the delivery and passover on the day of the pick up very well.
The service we received from Nick Parker was outstanding. Nothing was too much bother from bringing the car to us for a test drive to having the car ready when we collected it. Mark Moore also gave a great service
Found the staff and casual layout of centre very welcoming throughout. The staff were extremely professional and enhanced my experience.
Everything was perfect
My first time experience with b m w was excellent the staff are a great asset to this company I was kept informed all the way with regards to what stage the car was at
Attention to the detail
Some administrative hiccups during the process but brilliantly handled by Landon Acres.Good competitive approach to getting the right deal for both parties.Level of service at collection faultless.
Very professional service overall.
Very happy with our purchase
Very friendly staff.Zero waiting time.Peter Adams - which I met over a year ago and that keep contact with me - is a star.Nick Parker is a very professional, friendly, prepared salesman. James was very kind and available to take any tech question
Good info - salesGood price & informative advice Efficient in each process Ian park lane brilliant
Alex Perry, my sales rep at BMW was very helpful from the moment I walked in the door. He immediately provided me with all the information I needed and during the entire process was available to support and answer any questions.
Alex Perry, the sales agent, did a stellar job from start to finish.
The car selection session was carried out in an appropriate manner being helpful with suggestions in a non forceful way followed by a test drive and clear instruction on the various vehicle functions.
I found the attitude 100% from the moment I walked into the show room to look at purchasing a new car. Everyone I dealt with was excellent. Special mention for Anthony our salesman and Ali who showed me all the car specs. Both exceptional and patient
Communication was good and the staff were very courteous and helpful.Only a few minor niggles such as longer than expected delivery time.
Good knowledge, good explanation of features and trends and conditions. Easy delivery process
Ian Podmore was very helpful without being pushy. He explained all the options in a clear and logical fashion.
Had dealings with Ian Podmore at BMW Parklane. He was absolutely brilliant & made the process really easy & smooth. He was very helpful & provided excellent customer service. If we had any queries or concerns he was always there to help. Thanks Ian