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The problem was a malfunction of a parking sensor which was resolved under warranty. The extra service was fetching and delivering the car from and to our home while we were abroad so that it was ready for us on our return.
Spent two hours in Kwuk Fit the next day. Tracking was completely out, they discovered the steering light was on under the bonnet and the sensor had been dislodged, I put it in for a MOT and unmentioned was that one of the rear tyres needed changing
Excellent service, extremely friendly and always helpful in answering the many questions I had
Well done job in short time
Everything went very smoothly with polite and courteous service
Very poor communication. No update about progress. Despite repeated calls I was never connected to anyone who knew status. Failed to solve problem engine light was still on after paying £500 and waiting two days.
People where nice and straight to the point explaining everything until they got my money :P
Same as previous. Two areas that could be improved: (1) I think the carpets in the car were vacuum cleaned, which is helpful. It would have been nice if they did the boot as well. (2) It would be useful if the shuttle also went to local rail stations
The service was decent, but they have been slow in getting back to me about what appears to be unfinished body work
All was great - small issue when we came to collect the car as it was not ready! But Jordan sorted out a loan car for us; all was OK in the end
Attentive staff, fast service. Great to have been given an actual time slot and for the service to have been completed while I waited.
My visit to BMW Battersea went smoothly [23/08/2017]. Easy to park. No waiting to be served. Polite staff. Clean car afterwards. Also (for me) Battersea is a convenient location.[Note: my experience with BMW Sales, Park Lane, Mayfair, not so good.]
Problem sorted out quickly.
Along with the service I had the satnav updated; the car was returned to me with the satnav not working (on the eve of a bank holiday weekend!). Abby Strawson is truly wonderful and got it sorted as soon as possible.
They investigated the air conditioning fault, kept the car overnight, and didn't replace the fuel they used. The fault has recurred
Everything was ok until I went home and realise water was not coming out from the washes to clean the front windscreen, I called Bmw they told me it might be blocked it will cost £180. that is CHEAP?
Appreciated the BMW pick up service @ £5 each way - great service to provide
Excellent service. Efficient and friendly staff. Good facilities. The only reason it is not 10 is the location of the service centre. A bit far for me.
Well organised except for pick up
As above, and also the staff went out of their way to be helpful.
My car was damaged by BMW. Repairs were implemented including bodywork defects not covered by warranty (but which I though should have been) after I raised the matter with BMW senior management. I appreciate the gesture of goodwill made to resolve.
Service was good but had to wait 40 minutes for car to be handed over on pick up despite being telephoned two hours earlier to say car was ready. This happened at the service before as well.
The service was comprehensive and the member of staff I spoke to was very nice
Very good car
car was returned dirty
Now a charge for collecting the car, car wasn't cleaned properly inside and the outside was covered in watermarks. Last year had regular phone calls and was emailed a health check. This year I had no communication about the service.
my car was comprehensively serviced and returned to me in a perfect condition
As above. I had to push to get it done on time without which it would have taken at least a day longer when I had to get the car back.
Prompt, professional & warm
Please see above.
The staff at BMW Park Lane are very supportive and friendly.
Abbey Strawson is just the best. Always resolves any issues.
Fantastic customer service, all staff were willing to support and ensure that I was being served.
The only thing that annoys me is that I've been sent a Mr email when I am Mrs
Other than some of the extras being more expensive than anticipated, I was very happy overall
I don't appreciate the up selling when dropping the car. Air con refresh and fuel additive, if it were reallly needed then it would be a part of the service requirements.
in and out quick lift to tube
The experience was okay nothing special
Very helpful receptive and courteous
The Stuart road garage is hard to locate. Idrive didnt recognise the post code properly.The windscreen wiper issue I asked to be looked at is still ongping.
Very friendly staff. Quick and easy to book. Car was cleaned outside and inside. Pickup shuttle and drop off provided. Nice coffee bar on location.
Timely, efficient and courteous staff.
Car booked in for service and returned on schedule as I requested.
Polite staff, great cars
It would be better if my name was correctly recorded.
Excellent generally, I think that the cost of the air conditioning service and fuel additive for which I was charged should have been included as part of the service.
My recent visit was an MOT so it was okay to just wait while it was done. Usually it costs £10 to have the car dropped off / picked up. For a major service, which already costs nearly £400, I'd have expected the drop off / pickup would be included.
Special mention to Mr Kosh Mehta who dealt with the problems in a very professional , courteous and efficient manner . I really felt valued as a customer by his attitude but also by the way I was dealt with by the managers I spoke to .
Convenience and ease of access for SW1, with a lift to Vauxhall and frequent buses for my return to pick up the car.
Work was carried out on the same day and I received a lovely courtesy car to drive.
Same as before great team and atmosphere
swift response, good service and reasonable pricing
Chris was fantastic
Service OK, very pricey for oil change. Could barely tell car had been washed, looked like it was just a light rinse at best
Everything was arranged well around my schedule, with absolutely no fuss. Shirin was looking after me and he ensured I was always informed of my car's status.
I was told I would be contacted about the damages Bmw have done to my car as of yet no one has contacted me
Everytime I go for servicing there are issues.
All very good
The alloy referb was exceptional, but my issue with bluetooth wasn't resolved.
Service once I arrived was great, but before that:- it took ages to find my car in the system because the reg plate had been recorded incorrectly- they didn't let me know to go to the other centre so I wasted time going to the wrong one.
On arriving at your workshops after a rather stressful drive I found your Receptionists most charming. Checking in was a very simple matter. I was able to go into Westminster and there received a text to say my car was ready for collection. Excellent
see above and car has been in 4 times and problem not rectified.
Please see answer above
Very satisfied - nothing was too much trouble. Ultimately you want to be in and out to get to work and BMW strive to achieve this.
Every thing was perfect
Staff at check in were non attentive and when I said I was getting a service elsewhere they turned even ruder.
The staff at Park Lane are clearly geared up to dealing with clientele who know what they want and don't want to be "sold" to. We purchased our vehicle within an hour of completing the test drive, and the follow-up to close the purchase was excellent
As 1 above.
it would be 'completely satisfied' if you were in Park Lane and not south of the river!
superb service. put the customer first.
Minor point I would like to mention is that when collecting my car, it took quite some time for the car to be fetched and handed over (I had been called a couple of hours earlier and told the car was ready).
Once my appointment came up I have no complaints at all with the staff at Stewarts Rd. Only problem was actually getting there, 30 mins for the last two km. Not BMW's fault but could make me think twice about using Stewarts Rd next time.
location unclear !!! quite amazingcar not ready although it was said no...had to wait 30 mn
As the owner of old car BMW offer a very competitive MOT service in a properly professional new environment - so much nicer to visit than a greasy garage under some railway arches. Chris, who dealt with me from beginning to end was great too!
Very efficient and non-nonsense approach. All questions answered quickly and small problem with car is being addressed effectively.
Again the people I dealt with were friendly and efficient and the car was delivered on the expected delivery date with no issues.
Katie Maguire and Chris Howard answered all of my questions promptly and provided excellent advice throughout the process
Very good service and staff
I was very well looked after at your Park Lane showroom
From the outset from ordering the car to delivery four months later I was kept informed of the build progress by the very helpful, pleasant Sales Executive leading to home delivery and introduction by that person in a friendly efficient way. Thanks
Excellent communication response to questions
Andrew ensured that the formal paperwork was kept to a minimum . He shared his product knowledge without overloading me with information. He kept me informed throughout with accurate information. He reassured me of my buying decisions throughout.
The car was everything I wanted and the hospitality during my purchase was exceptional.
It all ran smoothly, all the staff were very helpful, kind and friendly
BMW Park Lane is always friendly and no pressure Centre
All went pretty smoothly other than we thought we would be getting the car a little faster than it eventually did arrive.
Reasons above. Alex Perry was an extremely competent sales exec and his knowledge and helpfulness first class
Mark Moore made it very convenient for me to purchase my new car by doing paperwork online and delivering my car for me.
Purchase process worked well and good handover from sales/support staff.
Very friendly and a good handover
I wasn't shown the models of car and the specification was not clearly explained.
The wrong Display Key was supplied with my vehicle. This was quickly resolved by members of staff.
The service I received when buying the car and delivery was excellent.The only thing stopping this score being a 5* was the car hadn't been cleaned very well. It had water marks on the inside doors and inside side panels.
The car actually arrived a couple of months earlier than originally expected. Absolutely brilliant!
Debbie and her other sales colleagues were helpful and keen to close the deal!
very good staff
The biggest issue was that the salesmen were almost impossible to get hold of. When we did speak they'd make empty promises like "I'll email when the build status changes". I received not one status email in 6months of waiting.
The service was very efficient.
They where very helpfull throughout.
I was well looked after with all questions answered clearly.
Very responsive and helpful service.
The agent was very helpful and car was delivered earlier than scheduled.