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ABOUT US PARK LANE LONDON.

Meet the team at BMW Park Lane.

Latest News & Events

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THE NEW BMW M5. IT HAS IT ALL.

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A new BMW awaits.

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The 67 Plate Sales Event

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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The BMW Low Emission Allowance

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BMW INDIVIDUAL

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London's Going Green

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BMW Sales Executive Vacancies

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The Park Lane Edition i8

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Customer Complaints Procedure

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Park Lane Genius

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The BMW iPerformance Event

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BMW Park Lane Competition

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BMW Service Technicians Vacancy.

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Under The Corporate Microscope

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Frances Holland School - Gala Event

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BMW Engine Technology

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POWER MEETS DYNAMICS

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Currently Not a BMW Driver?

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Parking in Westminster

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Welcome to BMW i Park Lane

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ROAD TAX CHANGES 01/04/2017

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BMW i8 Protonic Editions

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BMW i Retailer of the Year 2017

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BMW Launch a new Chapter in the British Touring Car Championship

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The BMW i Performance Range

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The BMW i3 at Selfridges, London

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BMW Battersea - What to Expect

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Launching the new BMW 5 Series

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UK Military Sales Executive Vacancy

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BMW Standard Equippment

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Launching a Low Emission Neighbourhood

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BMW i3 Service Inclusive

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The Benefits of the BMW i3

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BMW Park Lane at the Royal Variety Performance

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Annabel Dimmock, on the rise

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Park Lane Showroom

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The Royal Variety Aftershow 2016

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Dental Focus and 7connections Event with BMW i Park Lane

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LOST FOR IDEAS THIS HALF TERM?

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Gaga Theatre Ticket Competition

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Frieze Art Fair

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Last Night of the Proms

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Park Lane Cinema Competition

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The IoD Networking Event - Thursday 14 July

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Park Lane Newsletter

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BMW 7 Series Craftsmanship Event

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BMW i - Women in Business Event

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BMW i - Corporate Networking Breakfast

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BMW 7 Series Exhibit Welcome Event

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Westminster City Council - Greener Action plan

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Park Lane Black Editions

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The BMW Chauffeur Programme

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Aftersales Relaunch Competition

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Where Next?

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BMW XDRIVE.

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The BMW Park Lane Signature Event.

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Our Winter Driving Tips

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ROAD TAX CHANGES 01/04/2017

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The BMW Approved Used Car Sales Event

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Meet the team

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Mark Moore

Retail Manager
  • Years at the dealership 4
  • Years in the company
  • Years in the industry 14
  • Department BMW New

Mark Allen

Sales Executive
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 6
  • Department BMW New

Landon Acres

Retail Manager
  • Years at the dealership 3
  • Years in the company
  • Years in the industry 13
  • Department BMW New

Katie Maguire

Sales Executive
  • Years at the dealership 2.5
  • Years in the company
  • Years in the industry 11
  • Department BMW New

Priscilla Fauvrelle

Sales Executive
  • Years at the dealership 6
  • Years in the company
  • Years in the industry 6
  • Department BMW New

Chris Howard

Retail Manager
  • Years at the dealership 9
  • Years in the company
  • Years in the industry 11
  • Department BMW New

Anthony Ambury-Sullivan

Sales Executive
  • Years at the dealership 3
  • Years in the company
  • Years in the industry 5
  • Department BMW New

Lisa Antoniazzi

CRM Executive
  • Years at the dealership 4
  • Years in the company
  • Years in the industry 10
  • Department BMW New

Ali Khawaja

Senior Product Genius
  • Years at the dealership 3
  • Years in the company
  • Years in the industry 10
  • Department BMW New

James Bashford

Product Genius
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 1
  • Department BMW New

Ian Podmore

Motability Specialist
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 10
  • Department BMW New

Jordan McGloin

Sales Executive
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 5
  • Department BMW New

Marny Savery

Trainee Sales Executive
  • Years at the dealership 0.5
  • Years in the company
  • Years in the industry 0.5
  • Department BMW New

Hamid Mughal

Group Buyer
  • Years at the dealership 20
  • Years in the company
  • Years in the industry 30
  • Department BMW Used

Richard Anerville

Used Car Sales Manager
  • Years at the dealership 10
  • Years in the company
  • Years in the industry 13
  • Department BMW Used

Simon Philpott

Retail Manager
  • Years at the dealership 10
  • Years in the company
  • Years in the industry 20
  • Department BMW Used

Scott Walker

Sales Executive
  • Years at the dealership 3
  • Years in the company
  • Years in the industry 9
  • Department BMW Used

David Joseph

Sales Executive
  • Years at the dealership 4
  • Years in the company
  • Years in the industry 30
  • Department BMW Used

Luke Jeffery

Retail Manager
  • Years at the dealership 11
  • Years in the company
  • Years in the industry 20
  • Department BMW Used

Wayne Brennan

Sales Executive
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 4
  • Department BMW Used

Nick Leptos

Sales Executive
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 20
  • Department BMW Used

Winnie Cowley

Sales Executive
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 3
  • Department BMW Used

Korab Galica

Sales Executive
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 10
  • Department BMW Used

Holly Jackson

Sales Executive
  • Years at the dealership 2.5
  • Years in the company
  • Years in the industry 3.5
  • Department BMW Used

Kosh Mehta

Sales Executive
  • Years at the dealership 11
  • Years in the company
  • Years in the industry 28
  • Department BMW Used

Martin O'Hara

Sales Executive
  • Years at the dealership 11
  • Years in the company
  • Years in the industry 27
  • Department BMW Used

Stephen Wilson

Sales Executive
  • Years at the dealership 9
  • Years in the company
  • Years in the industry 9
  • Department BMW Used

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The problem was a malfunction of a parking sensor which was resolved under warranty. The extra service was fetching and delivering the car from and to our home while we were abroad so that it was ready for us on our return.

Service

Spent two hours in Kwuk Fit the next day. Tracking was completely out, they discovered the steering light was on under the bonnet and the sensor had been dislodged, I put it in for a MOT and unmentioned was that one of the rear tyres needed changing

Service

Excellent service, extremely friendly and always helpful in answering the many questions I had

Service

Well done job in short time

Service

Everything went very smoothly with polite and courteous service

Service

Very poor communication. No update about progress. Despite repeated calls I was never connected to anyone who knew status. Failed to solve problem — engine light was still on after paying £500 and waiting two days.

Service

People where nice and straight to the point explaining everything until they got my money :P

Service

Quick service

Service

Same as previous. Two areas that could be improved: (1) I think the carpets in the car were vacuum cleaned, which is helpful. It would have been nice if they did the boot as well. (2) It would be useful if the shuttle also went to local rail stations

Service

The service was decent, but they have been slow in getting back to me about what appears to be unfinished body work

Service

All was great - small issue when we came to collect the car as it was not ready! But Jordan sorted out a loan car for us; all was OK in the end

Service

Attentive staff, fast service. Great to have been given an actual time slot and for the service to have been completed while I waited.

Service

My visit to BMW Battersea went smoothly [23/08/2017]. Easy to park. No waiting to be served. Polite staff. Clean car afterwards. Also (for me) Battersea is a convenient location.[Note: my experience with BMW Sales, Park Lane, Mayfair, not so good.]

Service

Problem sorted out quickly.

Service

Along with the service I had the satnav updated; the car was returned to me with the satnav not working (on the eve of a bank holiday weekend!). Abby Strawson is truly wonderful and got it sorted as soon as possible.

Service

They investigated the air conditioning fault, kept the car overnight, and didn't replace the fuel they used. The fault has recurred

Service

Everything was ok until I went home and realise water was not coming out from the washes to clean the front windscreen, I called Bmw they told me it might be blocked it will cost £180. that is CHEAP?

Service

Appreciated the BMW pick up service @ £5 each way - great service to provide

Service

Excellent service. Efficient and friendly staff. Good facilities. The only reason it is not 10 is the location of the service centre. A bit far for me.

Service

Well organised except for pick up

Service

As above, and also the staff went out of their way to be helpful.

Service

As above.

Service

My car was damaged by BMW. Repairs were implemented including bodywork defects not covered by warranty (but which I though should have been) after I raised the matter with BMW senior management. I appreciate the gesture of goodwill made to resolve.

Service

Service was good but had to wait 40 minutes for car to be handed over on pick up despite being telephoned two hours earlier to say car was ready. This happened at the service before as well.

Service

The service was comprehensive and the member of staff I spoke to was very nice

Service

Very good car

Service

car was returned dirty

Service

Now a charge for collecting the car, car wasn't cleaned properly inside and the outside was covered in watermarks. Last year had regular phone calls and was emailed a health check. This year I had no communication about the service.

Service

my car was comprehensively serviced and returned to me in a perfect condition

Service

As above. I had to push to get it done on time without which it would have taken at least a day longer when I had to get the car back.

Service

See above

Service

Prompt, professional & warm

Service

Please see above.

Service

The staff at BMW Park Lane are very supportive and friendly.

Service

Abbey Strawson is just the best. Always resolves any issues.

Service

Fantastic customer service, all staff were willing to support and ensure that I was being served.

Service

The only thing that annoys me is that I've been sent a Mr email when I am Mrs

Service

Other than some of the extras being more expensive than anticipated, I was very happy overall

Service

See above

Service

I don't appreciate the up selling when dropping the car. Air con refresh and fuel additive, if it were reallly needed then it would be a part of the service requirements.

Service

in and out quick lift to tube

Service

The experience was okay nothing special

Service

Very helpful receptive and courteous

Service

The Stuart road garage is hard to locate. Idrive didn’t recognise the post code properly.The windscreen wiper issue I asked to be looked at is still ongping.

Service

As above

Service

Very friendly staff. Quick and easy to book. Car was cleaned outside and inside. Pickup shuttle and drop off provided. Nice coffee bar on location.

Service

Timely, efficient and courteous staff.

Service

Car booked in for service and returned on schedule as I requested.

Service

Polite staff, great cars

Service

It would be better if my name was correctly recorded.

Service

Excellent generally, I think that the cost of the air conditioning service and fuel additive for which I was charged should have been included as part of the service.

Service

My recent visit was an MOT so it was okay to just wait while it was done. Usually it costs £10 to have the car dropped off / picked up. For a major service, which already costs nearly £400, I'd have expected the drop off / pickup would be included.

Service

Special mention to Mr Kosh Mehta who dealt with the problems in a very professional , courteous and efficient manner . I really felt valued as a customer by his attitude but also by the way I was dealt with by the managers I spoke to .

Service

Convenience and ease of access for SW1, with a lift to Vauxhall and frequent buses for my return to pick up the car.

Service

Work was carried out on the same day and I received a lovely courtesy car to drive.

Service

Same as before great team and atmosphere

Service

swift response, good service and reasonable pricing

Service

Chris was fantastic

Service

Service OK, very pricey for oil change. Could barely tell car had been washed, looked like it was just a light rinse at best

Service

Everything was arranged well around my schedule, with absolutely no fuss. Shirin was looking after me and he ensured I was always informed of my car's status.

Service

I was told I would be contacted about the damages Bmw have done to my car as of yet no one has contacted me

Service

Everytime I go for servicing there are issues.

Service

All very good

Service

The alloy referb was exceptional, but my issue with bluetooth wasn't resolved.

Service

Service once I arrived was great, but before that:- it took ages to find my car in the system because the reg plate had been recorded incorrectly- they didn't let me know to go to the other centre so I wasted time going to the wrong one.

Service

On arriving at your workshops after a rather stressful drive I found your Receptionists most charming. Checking in was a very simple matter. I was able to go into Westminster and there received a text to say my car was ready for collection. Excellent

Service

see above and car has been in 4 times and problem not rectified.

Service

Please see answer above

Service

see above

Service

Very satisfied - nothing was too much trouble. Ultimately you want to be in and out to get to work and BMW strive to achieve this.

Service

See above.

Service

Every thing was perfect

Service

Staff at check in were non attentive and when I said I was getting a service elsewhere they turned even ruder.

Service

The staff at Park Lane are clearly geared up to dealing with clientele who know what they want and don't want to be "sold" to. We purchased our vehicle within an hour of completing the test drive, and the follow-up to close the purchase was excellent

Service

As 1 above.

Service

it would be 'completely satisfied' if you were in Park Lane and not south of the river!

Service

superb service. put the customer first.

Service

Professional aervice

Service

Minor point I would like to mention is that when collecting my car, it took quite some time for the car to be fetched and handed over (I had been called a couple of hours earlier and told the car was ready).

Service

Once my appointment came up I have no complaints at all with the staff at Stewarts Rd. Only problem was actually getting there, 30 mins for the last two km. Not BMW's fault but could make me think twice about using Stewarts Rd next time.

Service

location unclear !!! quite amazingcar not ready although it was said no...had to wait 30 mn

Service

See above

Service

As the owner of old car BMW offer a very competitive MOT service in a properly professional new environment - so much nicer to visit than a greasy garage under some railway arches. Chris, who dealt with me from beginning to end was great too!

Service

Very efficient and non-nonsense approach. All questions answered quickly and small problem with car is being addressed effectively.

Sales

Again the people I dealt with were friendly and efficient and the car was delivered on the expected delivery date with no issues.

Sales

Katie Maguire and Chris Howard answered all of my questions promptly and provided excellent advice throughout the process

Sales

Very good service and staff

Sales

I was very well looked after at your Park Lane showroom

Sales

From the outset from ordering the car to delivery four months later I was kept informed of the build progress by the very helpful, pleasant Sales Executive leading to home delivery and introduction by that person in a friendly efficient way. Thanks

Sales

Excellent communication response to questions

Sales

Andrew ensured that the formal paperwork was kept to a minimum . He shared his product knowledge without overloading me with information. He kept me informed throughout with accurate information. He reassured me of my buying decisions throughout.

Sales

The car was everything I wanted and the hospitality during my purchase was exceptional.

Sales

It all ran smoothly, all the staff were very helpful, kind and friendly

Sales

As above

Sales

BMW Park Lane is always friendly and no pressure Centre

Sales

All went pretty smoothly other than we thought we would be getting the car a little faster than it eventually did arrive.

Sales

Reasons above. Alex Perry was an extremely competent sales exec and his knowledge and helpfulness first class

Sales

Mark Moore made it very convenient for me to purchase my new car by doing paperwork online and delivering my car for me.

Sales

Purchase process worked well and good handover from sales/support staff.

Sales

Very friendly and a good handover

Sales

I wasn't shown the models of car and the specification was not clearly explained.

Sales

The wrong Display Key was supplied with my vehicle. This was quickly resolved by members of staff.

Sales

The service I received when buying the car and delivery was excellent.The only thing stopping this score being a 5* was the car hadn't been cleaned very well. It had water marks on the inside doors and inside side panels.

Sales

The car actually arrived a couple of months earlier than originally expected. Absolutely brilliant!

Sales

Debbie and her other sales colleagues were helpful and keen to close the deal!

Sales

very good staff

Sales

The biggest issue was that the salesmen were almost impossible to get hold of. When we did speak they'd make empty promises like "I'll email when the build status changes". I received not one status email in 6months of waiting.

Sales

The service was very efficient.

Sales

All good

Sales

They where very helpfull throughout.

Sales

I was well looked after with all questions answered clearly.

Sales

Very responsive and helpful service.

Sales

The agent was very helpful and car was delivered earlier than scheduled.