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ABOUT US PARK LANE LONDON.

Meet the team at BMW Park Lane.

Latest News & Events

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Impress with the new BMW Shadow Edition

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London's Going Green

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BMW Sales Executive Vacancies

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The Park Lane Edition i8

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Customer Complaints Procedure

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Park Lane Genius

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The BMW iPerformance Event

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BMW Park Lane Competition

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BMW Service Technicians Vacancy.

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Under The Corporate Microscope

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Frances Holland School - Gala Event

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BMW Engine Technology

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POWER MEETS DYNAMICS

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Currently Not a BMW Driver?

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Parking in Westminster

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Welcome to BMW i Park Lane

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ROAD TAX CHANGES 01/04/2017

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BMW i8 Protonic Editions

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BMW i Retailer of the Year 2017

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BMW Launch a new Chapter in the British Touring Car Championship

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The BMW i Performance Range

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The BMW i3 at Selfridges, London

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BMW Battersea - What to Expect

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Launching the new BMW 5 Series

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UK Military Sales Executive Vacancy

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BMW Standard Equippment

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Launching a Low Emission Neighbourhood

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BMW i3 Service Inclusive

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The Benefits of the BMW i3

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BMW Park Lane at the Royal Variety Performance

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Annabel Dimmock, on the rise

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Park Lane Showroom

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The Royal Variety Aftershow 2016

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BMW INDIVIDUAL

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Dental Focus and 7connections Event with BMW i Park Lane

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LOST FOR IDEAS THIS HALF TERM?

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Gaga Theatre Ticket Competition

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Frieze Art Fair

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Last Night of the Proms

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Park Lane Cinema Competition

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The IoD Networking Event - Thursday 14 July

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Park Lane Newsletter

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BMW 7 Series Craftsmanship Event

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BMW i - Women in Business Event

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BMW i - Corporate Networking Breakfast

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BMW 7 Series Exhibit Welcome Event

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Westminster City Council - Greener Action plan

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Park Lane Black Editions

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The BMW Chauffeur Programme

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Aftersales Relaunch Competition

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BMW Group 2015 Awards

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The New BMW 7 Series & New BMW X1 Launch Event

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BMW Group Diplomat Family Day

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The BMW 7 Series Preview Event.

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Support for Hammersmith and Fulham RFC.

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BMW Park Lane and Gateway Academy.

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BMW Brand Awareness Programme.

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Where Next?

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BMW XDRIVE.

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The BMW Park Lane Signature Event.

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‘TIS THE SEASON TO BE CHOOSY.

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Our Winter Driving Tips

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ROAD TAX CHANGES 01/04/2017

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Explore the dealership

BMWi Park Lane.

BMWi Park Lane.

BMW i is an all-encompassing, groundbreaking concept for sustainable mobility. It represents visionary electric vehicles and mobility services, inspiring design and a new understanding of premium that is defined by sustainability. And it thrills with its innovative cars: the fully electric BMW i3 – an emission-free* car for urban motoring that is sustainably designed throughout, and the BMW i8 Concept – the future of the sports car.

Meet the team

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Kam Pankhania

New Car Sales Manager
  • Years at the dealership 17
  • Years in the industry 24
  • Department BMW New

Mark Moore

Retail Manager
  • Years at the dealership 4
  • Years in the industry 14
  • Department BMW New

Mark Allen

Sales Executive
  • Years at the dealership 1
  • Years in the industry 6
  • Department BMW New

Landon Acres

Retail Manager
  • Years at the dealership 3
  • Years in the industry 13
  • Department BMW New

Katie Maguire

Sales Executive
  • Years at the dealership 2.5
  • Years in the industry 11
  • Department BMW New

Priscilla Fauvrelle

Sales Executive
  • Years at the dealership 6
  • Years in the industry 6
  • Department BMW New

Chris Howard

Retail Manager
  • Years at the dealership 9
  • Years in the industry 11
  • Department BMW New

Anthony Ambury-Sullivan

Sales Executive
  • Years at the dealership 3
  • Years in the industry 5
  • Department BMW New

Lisa Antoniazzi

CRM Executive
  • Years at the dealership 4
  • Years in the industry 10
  • Department BMW New

Ali Khawaja

Senior Product Genius
  • Years at the dealership 3
  • Years in the industry 10
  • Department BMW New

James Bashford

Product Genius
  • Years at the dealership 1
  • Years in the industry 1
  • Department BMW New

Ian Podmore

Motability Specialist
  • Years at the dealership 1
  • Years in the industry 10
  • Department BMW New

Nick Parker

Sales Executive
  • Years at the dealership 2
  • Years in the industry 5
  • Department BMW New

Sebastian Knudsen

Sales Executive
  • Years at the dealership 0.5
  • Years in the industry 6
  • Department BMW New

Alex Perry

Sales Executive
  • Years at the dealership 1
  • Years in the industry 5
  • Department BMW New

Jordan McGloin

Sales Executive
  • Years at the dealership 1
  • Years in the industry 5
  • Department BMW New

Marny Savery

Trainee Sales Executive
  • Years at the dealership 0.5
  • Years in the industry 0.5
  • Department BMW New

Hamid Mughal

Group Buyer
  • Years at the dealership 20
  • Years in the industry 30
  • Department BMW Used

Richard Anerville

Used Car Sales Manager
  • Years at the dealership 10
  • Years in the industry 13
  • Department BMW Used

Simon Philpott

Retail Manager
  • Years at the dealership 10
  • Years in the industry 20
  • Department BMW Used

Scott Walker

Sales Executive
  • Years at the dealership 3
  • Years in the industry 9
  • Department BMW Used

David Joseph

Sales Executive
  • Years at the dealership 4
  • Years in the industry 30
  • Department BMW Used

Luke Jeffery

Retail Manager
  • Years at the dealership 11
  • Years in the industry 20
  • Department BMW Used

Sophie Lucas

Sales Admin
  • Years at the dealership 3
  • Years in the industry 3
  • Department BMW Used

Wayne Brennan

Sales Executive
  • Years at the dealership 1
  • Years in the industry 4
  • Department BMW Used

Nick Leptos

Sales Executive
  • Years at the dealership 1
  • Years in the industry 20
  • Department BMW Used

Winnie Cowley

Sales Executive
  • Years at the dealership 1
  • Years in the industry 3
  • Department BMW Used

Korab Galica

Sales Executive
  • Years at the dealership 1
  • Years in the industry 10
  • Department BMW Used

Holly Jackson

Sales Executive
  • Years at the dealership 2.5
  • Years in the industry 3.5
  • Department BMW Used

Kosh Mehta

Sales Executive
  • Years at the dealership 11
  • Years in the industry 28
  • Department BMW Used

Martin O'Hara

Sales Executive
  • Years at the dealership 11
  • Years in the industry 27
  • Department BMW Used

Stephen Wilson

Sales Executive
  • Years at the dealership 9
  • Years in the industry 9
  • Department BMW Used

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

see above and car has been in 4 times and problem not rectified.

Service

see above

Service

Please see answer above

Service

Very satisfied - nothing was too much trouble. Ultimately you want to be in and out to get to work and BMW strive to achieve this.

Service

See above.

Service

Staff at check in were non attentive and when I said I was getting a service elsewhere they turned even ruder.

Service

Every thing was perfect

Service

The staff at Park Lane are clearly geared up to dealing with clientele who know what they want and don't want to be "sold" to. We purchased our vehicle within an hour of completing the test drive, and the follow-up to close the purchase was excellent

Service

As 1 above.

Service

it would be 'completely satisfied' if you were in Park Lane and not south of the river!

Service

superb service. put the customer first.

Service

Minor point I would like to mention is that when collecting my car, it took quite some time for the car to be fetched and handed over (I had been called a couple of hours earlier and told the car was ready).

Service

Professional aervice

Service

Once my appointment came up I have no complaints at all with the staff at Stewarts Rd. Only problem was actually getting there, 30 mins for the last two km. Not BMW's fault but could make me think twice about using Stewarts Rd next time.

Service

location unclear !!! quite amazingcar not ready although it was said no...had to wait 30 mn

Service

See above

Service

As the owner of old car BMW offer a very competitive MOT service in a properly professional new environment - so much nicer to visit than a greasy garage under some railway arches. Chris, who dealt with me from beginning to end was great too!

Service

Very poor service and very high bill.

Service

Good, reliable and friendly staff plus precision work conducted.

Service

As said above I found the communication terrible having to chase by telephone multiple times. Before getting delivery of the car and then subsequently to solve the issue of the door damage. For which I never got an answer back.

Service

Was ok

Service

The staff at the Nine Elms service centre were incredibly helpful, understanding when I was rather late for an MOT booking, and gave a great customer experience.

Service

It was smooth

Service

First service was carried out on time and, I assume (because I am not myself a mechanical expert) satisfactorily; and wiper b;ages were replaced as requested.

Service

The work was completed well and I was treated very professionally, but in the end the bill was materially higher than I had been expecting and I was given no real warning of that.

Service

I 've always had good customer service, and my car looked after, the best.

Service

I felt that I have been overcharged for labour and have been offered to approve labour for 0.00£ to find that the cost is different. I have also been offered to change "broken" but very expensive parts, which have not been identified earlier.

Service

Usually very satisfied w service but 2 issues niggled this time. Penultimate visit was when I last saw valet bag I'd got at car purchase & when l called to see if it was there I was brushed off. Also this time, concern re noisy suspension was ignored

Service

Once again BMW Park Lane has caused problems following a standard service. My 7 series went in for its second service & warranty issues. It was handed back to me with oil and/or drink stains on the interior and my ambient light broken and ...

Service

Service was good but surprised the car was not at least cleaned, which was fine last time

Service

Work on-time, however, response to calls by Service Centre can be tardy at times.

Service

Completely satisfied

Service

Although the Battersea Garage is extremely far from Park Lane, the overall service experience was very good indeed.

Service

George and Rui have dealt with me very well.

Service

It's satisfactory but I would like a bit more communication between advisors and customers. For example, I was told my car was all good but i didn't get an inspection report.Thanks

Service

Bonnet had a fresh paint chip, I could tell it was fresh as the chips of paints were still next to it!Also someone parked the car too close to a wall and had chipped paint off the door edge!

Service

All my questions answered without difficulty, together with great after sales service and prompt service

Service

My partner was kept waiting longer than expected but the staff were pleasant and helpful

Service

The website led me to believe that the service would be at Stewarts Road but it was actually at Battersea. Staff were vague about directions. Result wasted time and frustration in the one way system between the two.

Service

Transmission fault with new car for which it had been into the service centre previously - we were told that we should complete 5000 miles to see if it settled down. Did not seem a reasonable response.

Service

Great and friendly service, excellent follow up.

Service

Well you did a software update, gave the car a clean, serviced me with style and courtesy...but the car didn't need a service! I'd booked a service because that what your text to me said I should do.

Service

that is all because of your service engineer Daniel Kellick he was excellent on everything he did and your pick up and delivery service.

Service

Very professional, fast and polite.

Service

The service offered from the reminder, the punctuality of the pick up, to the call in the midst of the service, and the return of the car couldn't have been better!

Service

I correct information on the website regarding cost of oil change which meant I paid more than expected.

Service

Shuttle to/from train station is very convenient for getting to/from work

Service

Easy to get to, did not take long for me to get my car back

Service

It would help if following the test drive the seat and mirror were returned to the original position

Service

Shuttle service, timely, full explanation and assistance and ability to book appointment to my preferences

Service

Timely updates and kept informed, initial reception could have been a bit more enthusiastic/engaging.

Service

Very professional approach to customer

Service

All ran smoothly, some waiting, but not excessive

Service

It was just so easy to arrange and have the work carried out.

Service

Warranty work not completed on time

Service

Cars still was fixed but issues are still there

Service

Efficient service end to end.

Service

They have gone a good job

Service

The way I was treated.

Service

Excellent staff, polite, welcoming

Service

The problem was checked. However, my car was under warranty but I still had to pay for the problem to be checked. To me this reads that a BMW warranty is not a warranty.

Service

Confusion over whether my service was done or not, verbally I was told it was but paperwork doesn't seem to show that, and I got a text saying my car was due for a service after I had collected it following my visit to BMW

Service

The wrong Display Key was supplied with my vehicle. This was quickly resolved by members of staff.

Sales

I wasn't shown the models of car and the specification was not clearly explained.

Sales

The service I received when buying the car and delivery was excellent.The only thing stopping this score being a 5* was the car hadn't been cleaned very well. It had water marks on the inside doors and inside side panels.

Sales

The car actually arrived a couple of months earlier than originally expected. Absolutely brilliant!

Sales

Debbie and her other sales colleagues were helpful and keen to close the deal!

Sales

very good staff

Sales

The biggest issue was that the salesmen were almost impossible to get hold of. When we did speak they'd make empty promises like "I'll email when the build status changes". I received not one status email in 6months of waiting.

Sales

All good

Sales

The service was very efficient.

Sales

They where very helpfull throughout.

Sales

I was well looked after with all questions answered clearly.

Sales

Very responsive and helpful service.

Sales

The agent was very helpful and car was delivered earlier than scheduled.

Sales

Both Chris Howard and Jordan McGloin made the whole experience stress-free and enjoyable. They went beyond my expectations.

Sales

Nick Parker was extremely helpful and really helped us make the correct purchasing decision.

Sales

Process was simple. I knew what I wanted and Jordan was able to source the car quickly.

Sales

Clear helpful and straightforward experience

Sales

Well looked after by Priscilla when looking at different options and James when getting to grips with the car.

Sales

Everyone, from the moment you walked through the door were very helpful

Sales

There were significant failings in the purchase process of our car. While the sales representative was extremely courteous and professional the oversights resulted in us effectively walking away with a car that wasn't the desired spec. All avoidable.

Sales

The customer service was excellent.

Sales

Anthony Ambury-Sullivan was attentive, very straightforward to deal with and dealt with all my questions. He was also very patient when I was pushing on pricing and options.

Sales

Friendly, explained everything clearly, kept me updated about the progress of the car. The car was build surprisingly quickly.

Sales

On delivery of my car the electronic features were clearly explained by my sales assistant Alex Perry

Sales

Everybody we spoke to were friendly and helpful. Anthony, Scott were great to deal with, Landon went through all the finance and James did an excellent handover and explained the controls very well that we left knowing all we need to know. Enjoyable.

Sales

Very efficient services and we were well looked after.

Sales

Faultless service- Anthony Ambury -Sullivan - Great to deal with enthusiastic about the car without being pushy. Found the spec car I was looking for. Collected the car from showroom on date I requested . Handover team were awesome well done PL.

Sales

Warm greeting and hospitality in the showroom, kept informed throughout the build process, a thorough handover from Ali who so clearly enjoys his job.

Sales

The staff are very helpful specially Debbie Selway