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ABOUT US PARK LANE LONDON.

Meet the team at BMW Park Lane.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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The BMW 1 Series - with 0% Representative APR.

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Experience the Thrill of M - with 0% Representative APR.

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The BMW i Experience

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Winter is Coming.

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MPowerment

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Hallie Sara X BMW i Park Lane

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THE NEW BMW M5. IT HAS IT ALL.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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The BMW Low Emission Allowance

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BMW INDIVIDUAL

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London's Going Green

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BMW Sales Executive Vacancies

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The Park Lane Edition i8

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Customer Complaints Procedure

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Park Lane Genius

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The BMW iPerformance Event

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BMW Park Lane Competition

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BMW Service Technicians Vacancy.

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Under The Corporate Microscope

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Frances Holland School - Gala Event

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BMW Engine Technology

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POWER MEETS DYNAMICS

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Currently Not a BMW Driver?

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Parking in Westminster

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Welcome to BMW i Park Lane

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ROAD TAX CHANGES 01/04/2017

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BMW i8 Protonic Editions

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BMW i Retailer of the Year 2017

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BMW Launch a new Chapter in the British Touring Car Championship

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The BMW i Performance Range

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The BMW i3 at Selfridges, London

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BMW Battersea - What to Expect

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Launching the new BMW 5 Series

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UK Military Sales Executive Vacancy

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BMW Standard Equippment

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Launching a Low Emission Neighbourhood

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BMW i3 Service Inclusive

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The Benefits of the BMW i3

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BMW Park Lane at the Royal Variety Performance

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Annabel Dimmock, on the rise

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Park Lane Showroom

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The Royal Variety Aftershow 2016

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Dental Focus and 7connections Event with BMW i Park Lane

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LOST FOR IDEAS THIS HALF TERM?

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Gaga Theatre Ticket Competition

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Frieze Art Fair

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Last Night of the Proms

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Park Lane Cinema Competition

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The IoD Networking Event - Thursday 14 July

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Park Lane Newsletter

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BMW 7 Series Craftsmanship Event

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BMW i - Women in Business Event

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BMW i - Corporate Networking Breakfast

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BMW 7 Series Exhibit Welcome Event

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Westminster City Council - Greener Action plan

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Park Lane Black Editions

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The BMW Chauffeur Programme

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Aftersales Relaunch Competition

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Where Next?

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The BMW Park Lane Signature Event.

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Our Winter Driving Tips

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ROAD TAX CHANGES 01/04/2017

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The BMW Approved Used Car Sales Event

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Your Chance to Experience the Track

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Lukas Ryan

General Manager
  • Years at the dealership 13
  • Department BMW Sales

Kam Pankhania

BMW i General Sales Manager
  • Years at the dealership 16
  • Department BMW i

Peter Adams

BMW Sales Manager
  • Years at the dealership 16
  • Department BMW New

Richard Anerville

Used Car Sales Manager
  • Years at the dealership 10
  • Department BMW Used

Mark Moore

Retail Manager
  • Years at the dealership 4
  • Department BMW New

Mark Allen

Sales Executive
  • Years at the dealership 1
  • Department BMW New

Landon Acres

Retail Manager
  • Years at the dealership 3
  • Department BMW New

Priscilla Fauvrelle

Sales Executive
  • Years at the dealership 6
  • Department BMW New

Chris Howard

Retail Manager
  • Years at the dealership 9
  • Department BMW New

Anthony Ambury-Sullivan

Sales Executive
  • Years at the dealership 3
  • Department BMW New

Lisa Antoniazzi

CRM Executive
  • Years at the dealership 4
  • Department BMW New

Thomas Godfrey

Sales Executive
  • Years at the dealership 0.5
  • Department BMW New

James Bashford

Product Genius
  • Years at the dealership 1
  • Department BMW New

Ian Podmore

Motability Specialist
  • Years at the dealership 1
  • Department BMW New

Jordan McGloin

Sales Executive
  • Years at the dealership 1
  • Department BMW New

Stephen Bedford

Sales Executive
  • Years at the dealership 0.3
  • Department BMW New

Simon Philpott

Retail Manager
  • Years at the dealership 10
  • Department BMW Used

Scott Walker

Sales Executive
  • Years at the dealership 3
  • Department BMW Used

David Joseph

Sales Executive
  • Years at the dealership 4
  • Department BMW Used

Luke Jeffery

Retail Manager
  • Years at the dealership 11
  • Department BMW Used

Wayne Brennan

Sales Executive
  • Years at the dealership 1
  • Department BMW Used

Nick Leptos

Sales Executive
  • Years at the dealership 1
  • Department BMW Used

Winnie Cowley

Sales Executive
  • Years at the dealership 1
  • Department BMW Used

Korab Galica

Sales Executive
  • Years at the dealership 1
  • Department BMW Used

Holly Jackson

Sales Executive
  • Years at the dealership 2.5
  • Department BMW Used

Kosh Mehta

Sales Executive
  • Years at the dealership 11
  • Department BMW Used

Martin O'Hara

Sales Executive
  • Years at the dealership 11
  • Department BMW Used

Stephen Wilson

Sales Executive
  • Years at the dealership 10
  • Department BMW Used

Ali Khawaja

Pricing Executive
  • Years at the dealership 3
  • Department BMW Used

Tony Pasztor

Retail Manager
  • Years at the dealership 2
  • Department BMW i

Luke Abbott

BMW i Sales Agent
  • Years at the dealership 2
  • Department BMW i

Alessandro Romano

BMW i Sales Agent
  • Years at the dealership 1
  • Department BMW i

Jake Anderson

BMW i Sales Agent
  • Years at the dealership 1 month
  • Years in the industry 2
  • Department BMW i

Bradley Higham

BMW i Product Specialist
  • Years at the dealership 2.5
  • Department BMW i

Callum Comery

BMW i Trainee
  • Years at the dealership 1
  • Department BMW i

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Same as above. Truly awesome service.

Service

Comments above apply

Service

it was great but not perfect!

Service

Efficient, friendly, good-humoured, and did everything within the time they said they would (in fact, slightly quicker).

Service

My car was serviced and wheels changed in the time line quoted; excellent customer service and the only reason for not giving 5 is the BMW switchboard you have to go through before you get to Stewarts Road. It is like dealing with a call centre.

Service

It was a free warrranty issue

Service

All sorted and for free

Service

Great staff

Service

It was a recall, therefore it was FREE - which is always the best type of visit to BMW.Had a health check too - but couldn't be washed as there was a problem with the water. Well, I guess you can't have everything when it's free.

Service

Chris M. was great, but people around him let him down

Service

Pleasant and efficient service received as always from BMW Park Lane.

Service

People were curious - however, quotes and scope of repairs work were not right, e.g. originally quoted £500 (worst case) - ended having to pay £1,000+.Full spec of the car not uploaded to BMW system - resulting in delays - due to parts ordering.

Service

As seen above. The people know what they're doing and there's a quality of helpfulness that's becoming very rare

Service

Service was carried out promptly, but a couple of niggling issues on collection of the car and it had to go back in for a day (albeit the issues mysteriously disappeared!).

Service

I was told one of my tyres was not run flat. I nearly ordered a new one. When I examined the tyre, I discovered it was run flat. Emailed service agent to confirm. No reply.

Service

all well, great transfer to/from station. However had to wait until next day for the tyre to be replaced as had to be sourced, even if it was a standard tyre

Service

Staff amazing as always. Free Wi-fi allowed me to work and not take time off. Car came back clean.

Service

Just wished I could have reached my Nine Elms branch every time I called without having to reach the switch board first to be directed.

Service

Prompt and stuck to the timeline

Service

All the staff are very helpful and knowledgeable

Service

Not that I was looking for a reason to complain, but they completed the service in good time, called me to advise & the car was available as soon as I arrived to collect. All the staff were courteous & approachable.

Service

Very happy with the actual job and the people I dealt with. Slight hiccup was I asked for a quote on an enhancement (new discs) when checking in but this was missed.I also was told to get an mot from dealer I bought the car from but it wasn't due!!

Service

Always good service

Service

Great attention to detail

Service

Everything was done as expected and the car cleaned

Service

Download the app to keep me updated. The first stages were ok but then it stopped being updated after I received a call and had to chase via e-mail to find out when my car would be ready and for a condition report I was told would be emailed to me.

Service

To be clear, I did not have a service as planned, due to a fault with the car.

Service

Fixed everything and in a timely manner. The car was returned in a very clean state.

Service

Faultless

Service

Would have been completely satisfied if the car had been washed and valeted as promised!

Service

See above

Service

Excellent service from Daniel Killick.

Service

Quick and easy

Service

As above

Service

Impeccable service and very well organised.

Service

Happy they offered a collect & return option

Service

Well done job in short time

Service

Excellent service, extremely friendly and always helpful in answering the many questions I had

Service

The problem was a malfunction of a parking sensor which was resolved under warranty. The extra service was fetching and delivering the car from and to our home while we were abroad so that it was ready for us on our return.

Service

Spent two hours in Kwuk Fit the next day. Tracking was completely out, they discovered the steering light was on under the bonnet and the sensor had been dislodged, I put it in for a MOT and unmentioned was that one of the rear tyres needed changing

Service

Everything went very smoothly with polite and courteous service

Service

Very poor communication. No update about progress. Despite repeated calls I was never connected to anyone who knew status. Failed to solve problem — engine light was still on after paying £500 and waiting two days.

Service

Same as previous. Two areas that could be improved: (1) I think the carpets in the car were vacuum cleaned, which is helpful. It would have been nice if they did the boot as well. (2) It would be useful if the shuttle also went to local rail stations

Service

Quick service

Service

All was great - small issue when we came to collect the car as it was not ready! But Jordan sorted out a loan car for us; all was OK in the end

Service

Attentive staff, fast service. Great to have been given an actual time slot and for the service to have been completed while I waited.

Service

The service was decent, but they have been slow in getting back to me about what appears to be unfinished body work

Service

Problem sorted out quickly.

Service

Along with the service I had the satnav updated; the car was returned to me with the satnav not working (on the eve of a bank holiday weekend!). Abby Strawson is truly wonderful and got it sorted as soon as possible.

Service

My visit to BMW Battersea went smoothly [23/08/2017]. Easy to park. No waiting to be served. Polite staff. Clean car afterwards. Also (for me) Battersea is a convenient location.[Note: my experience with BMW Sales, Park Lane, Mayfair, not so good.]

Service

Appreciated the BMW pick up service @ £5 each way - great service to provide

Service

Everything was ok until I went home and realise water was not coming out from the washes to clean the front windscreen, I called Bmw they told me it might be blocked it will cost £180. that is CHEAP?

Service

Excellent service. Efficient and friendly staff. Good facilities. The only reason it is not 10 is the location of the service centre. A bit far for me.

Service

As above, and also the staff went out of their way to be helpful.

Service

Well organised except for pick up

Service

As above.

Service

My car was damaged by BMW. Repairs were implemented including bodywork defects not covered by warranty (but which I though should have been) after I raised the matter with BMW senior management. I appreciate the gesture of goodwill made to resolve.

Service

Service was good but had to wait 40 minutes for car to be handed over on pick up despite being telephoned two hours earlier to say car was ready. This happened at the service before as well.

Service

car was returned dirty

Service

Very good car

Service

The service was comprehensive and the member of staff I spoke to was very nice

Service

As above. I had to push to get it done on time without which it would have taken at least a day longer when I had to get the car back.

Service

my car was comprehensively serviced and returned to me in a perfect condition

Service

Now a charge for collecting the car, car wasn't cleaned properly inside and the outside was covered in watermarks. Last year had regular phone calls and was emailed a health check. This year I had no communication about the service.

Service

good follow up

Sales

Brilliant hassle free helpful

Sales

I was given regular updates and kept well informed

Sales

Very quick always kept up to date with every step

Sales

Couldn’t have asked for anything more, I was updated nearly every day as to what was going on, and the level of customer support from Bmw park lane was great!

Sales

BMW updated us every step of the way from placing the order and organizing Details of updates location of the vehicle shipped from Germany to UK in time for collection, just prior to my birthday Very pleased and impressed with efficient service

Sales

Easy, efficient and enjoyable

Sales

Perfect experience from start to finish, good communications and car delivered ahead of expected date

Sales

Everything was perfect from start to finish.Landon Acres, was fantastic throughout the whole process. Providing any answers to questions quickly and without any hassle.

Sales

Ian was amazing the whole way through, answered every question I asked whether it seemed stupid or not

Sales

Ian Podmore was outstanding throughout. Right from our initial inquiry, through placing the order, regular updates of progress, to post delivery. Also great service from James Bashford for delivering the new car to our home and explaining everything

Sales

Everyone there was really polite and helpful

Sales

Everything was perfect. The only loss of the 0.3 was due to the gentleman at reception not informing Thomas that I had arrived and I had to wait for 45 mins. No fault of Thomas of course but was a little frustrating. Other than that it was perfect!

Sales

I am still waiting for the delivery of the car otherwise it would be a 5 star review

Sales

Very satisfied with the experience. The only downside was that the systems were down on the day of collection, which hampered the experience slightly, however this was obviously an unforeseen circumstance that could not have been avoided.

Sales

Each step and process was detailed and outlined clearly. I had constant updates about what was happening and the general phone call too.

Sales

The sales representative who met with me Mr J.Mcgloin was very helpful and patient in answering all the questions. He gave me honest answer on all my questions and concerns and helped me choose the BMW I desired.

Sales

The handover was smooth and easy but a few niggles with the entertainment system emerged (and have still not been fully resolved). Specifically:I wanted to transfer the music from the hard drive of my old (5-series BMW) car ... more space needed....

Sales

Yes. Jordan made the experience very enjoyable. He even sent me a video of my car before I came to pick it up.

Sales

The sale adviser Ian was very helpful at finding me a car for weeks delivery.

Sales

Very professional.

Sales

First class service 100% professional

Sales

Kept informed throughout and deadlines kept

Sales

Anthony and Mark were always honest and trustworthy

Sales

Really good service. I tried another dealer and this was far superior.

Sales

Jordan Mcgloin was great, helpful and really listened to us.

Sales

Hasle free purchase, options provided and final choice down to me. In fact most of the purchase done by email and calls. That suited me.

Sales

Quick and easy delivery

Sales

Really good sales service by wayne and Anthony, and brilliant explanation of the car by james.Video sent by Anthony of the new car was a great idea and nice touch.

Sales

I had many questions and probably some of them a bit daft but i like to know how things work etc - They bmw provided a warm welcoming personalised service and nothing too much trouble for them. out of their way to be helpful

Sales

Everything was great. I was updated when the car would be ready throughout the whole process.

Sales

All the staff was extremely polite plus they was smiling ?? You don't normally see that in a dealership. To be honest I was quite nurveus picking up my new car I'm a veteran that's been through a lot but this place is 1st class 100%

Sales

Very pleasant, knowledgeable and helpful sales representative.

Sales

Well looked after, Offered test drive, shown all components of vehicle.

Sales

Brilliant service

Sales

As above

Sales

Brilliant service. Tom looked after us very well.

Sales

Very efficient and non-nonsense approach. All questions answered quickly and small problem with car is being addressed effectively.

Sales

Again the people I dealt with were friendly and efficient and the car was delivered on the expected delivery date with no issues.

Sales

Katie Maguire and Chris Howard answered all of my questions promptly and provided excellent advice throughout the process

Sales

Very good service and staff

Sales

I was very well looked after at your Park Lane showroom