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see above and car has been in 4 times and problem not rectified.
Please see answer above
Very satisfied - nothing was too much trouble. Ultimately you want to be in and out to get to work and BMW strive to achieve this.
Staff at check in were non attentive and when I said I was getting a service elsewhere they turned even ruder.
Every thing was perfect
The staff at Park Lane are clearly geared up to dealing with clientele who know what they want and don't want to be "sold" to. We purchased our vehicle within an hour of completing the test drive, and the follow-up to close the purchase was excellent
As 1 above.
it would be 'completely satisfied' if you were in Park Lane and not south of the river!
superb service. put the customer first.
Minor point I would like to mention is that when collecting my car, it took quite some time for the car to be fetched and handed over (I had been called a couple of hours earlier and told the car was ready).
Once my appointment came up I have no complaints at all with the staff at Stewarts Rd. Only problem was actually getting there, 30 mins for the last two km. Not BMW's fault but could make me think twice about using Stewarts Rd next time.
location unclear !!! quite amazingcar not ready although it was said no...had to wait 30 mn
As the owner of old car BMW offer a very competitive MOT service in a properly professional new environment - so much nicer to visit than a greasy garage under some railway arches. Chris, who dealt with me from beginning to end was great too!
Very poor service and very high bill.
Good, reliable and friendly staff plus precision work conducted.
As said above I found the communication terrible having to chase by telephone multiple times. Before getting delivery of the car and then subsequently to solve the issue of the door damage. For which I never got an answer back.
The staff at the Nine Elms service centre were incredibly helpful, understanding when I was rather late for an MOT booking, and gave a great customer experience.
It was smooth
First service was carried out on time and, I assume (because I am not myself a mechanical expert) satisfactorily; and wiper b;ages were replaced as requested.
The work was completed well and I was treated very professionally, but in the end the bill was materially higher than I had been expecting and I was given no real warning of that.
I 've always had good customer service, and my car looked after, the best.
I felt that I have been overcharged for labour and have been offered to approve labour for 0.00£ to find that the cost is different. I have also been offered to change "broken" but very expensive parts, which have not been identified earlier.
Usually very satisfied w service but 2 issues niggled this time. Penultimate visit was when I last saw valet bag I'd got at car purchase & when l called to see if it was there I was brushed off. Also this time, concern re noisy suspension was ignored
Once again BMW Park Lane has caused problems following a standard service. My 7 series went in for its second service & warranty issues. It was handed back to me with oil and/or drink stains on the interior and my ambient light broken and ...
Service was good but surprised the car was not at least cleaned, which was fine last time
Work on-time, however, response to calls by Service Centre can be tardy at times.
Although the Battersea Garage is extremely far from Park Lane, the overall service experience was very good indeed.
George and Rui have dealt with me very well.
It's satisfactory but I would like a bit more communication between advisors and customers. For example, I was told my car was all good but i didn't get an inspection report.Thanks
Bonnet had a fresh paint chip, I could tell it was fresh as the chips of paints were still next to it!Also someone parked the car too close to a wall and had chipped paint off the door edge!
All my questions answered without difficulty, together with great after sales service and prompt service
My partner was kept waiting longer than expected but the staff were pleasant and helpful
The website led me to believe that the service would be at Stewarts Road but it was actually at Battersea. Staff were vague about directions. Result wasted time and frustration in the one way system between the two.
Transmission fault with new car for which it had been into the service centre previously - we were told that we should complete 5000 miles to see if it settled down. Did not seem a reasonable response.
Great and friendly service, excellent follow up.
Well you did a software update, gave the car a clean, serviced me with style and courtesy...but the car didn't need a service! I'd booked a service because that what your text to me said I should do.
that is all because of your service engineer Daniel Kellick he was excellent on everything he did and your pick up and delivery service.
Very professional, fast and polite.
The service offered from the reminder, the punctuality of the pick up, to the call in the midst of the service, and the return of the car couldn't have been better!
I correct information on the website regarding cost of oil change which meant I paid more than expected.
Shuttle to/from train station is very convenient for getting to/from work
Easy to get to, did not take long for me to get my car back
It would help if following the test drive the seat and mirror were returned to the original position
Shuttle service, timely, full explanation and assistance and ability to book appointment to my preferences
Timely updates and kept informed, initial reception could have been a bit more enthusiastic/engaging.
Very professional approach to customer
All ran smoothly, some waiting, but not excessive
It was just so easy to arrange and have the work carried out.
Warranty work not completed on time
Cars still was fixed but issues are still there
Efficient service end to end.
They have gone a good job
The way I was treated.
Excellent staff, polite, welcoming
The problem was checked. However, my car was under warranty but I still had to pay for the problem to be checked. To me this reads that a BMW warranty is not a warranty.
Confusion over whether my service was done or not, verbally I was told it was but paperwork doesn't seem to show that, and I got a text saying my car was due for a service after I had collected it following my visit to BMW
The wrong Display Key was supplied with my vehicle. This was quickly resolved by members of staff.
I wasn't shown the models of car and the specification was not clearly explained.
The service I received when buying the car and delivery was excellent.The only thing stopping this score being a 5* was the car hadn't been cleaned very well. It had water marks on the inside doors and inside side panels.
The car actually arrived a couple of months earlier than originally expected. Absolutely brilliant!
Debbie and her other sales colleagues were helpful and keen to close the deal!
very good staff
The biggest issue was that the salesmen were almost impossible to get hold of. When we did speak they'd make empty promises like "I'll email when the build status changes". I received not one status email in 6months of waiting.
The service was very efficient.
They where very helpfull throughout.
I was well looked after with all questions answered clearly.
Very responsive and helpful service.
The agent was very helpful and car was delivered earlier than scheduled.
Both Chris Howard and Jordan McGloin made the whole experience stress-free and enjoyable. They went beyond my expectations.
Nick Parker was extremely helpful and really helped us make the correct purchasing decision.
Process was simple. I knew what I wanted and Jordan was able to source the car quickly.
Clear helpful and straightforward experience
Well looked after by Priscilla when looking at different options and James when getting to grips with the car.
Everyone, from the moment you walked through the door were very helpful
There were significant failings in the purchase process of our car. While the sales representative was extremely courteous and professional the oversights resulted in us effectively walking away with a car that wasn't the desired spec. All avoidable.
The customer service was excellent.
Anthony Ambury-Sullivan was attentive, very straightforward to deal with and dealt with all my questions. He was also very patient when I was pushing on pricing and options.
Friendly, explained everything clearly, kept me updated about the progress of the car. The car was build surprisingly quickly.
On delivery of my car the electronic features were clearly explained by my sales assistant Alex Perry
Everybody we spoke to were friendly and helpful. Anthony, Scott were great to deal with, Landon went through all the finance and James did an excellent handover and explained the controls very well that we left knowing all we need to know. Enjoyable.
Very efficient services and we were well looked after.
Faultless service- Anthony Ambury -Sullivan - Great to deal with enthusiastic about the car without being pushy. Found the spec car I was looking for. Collected the car from showroom on date I requested . Handover team were awesome well done PL.
Warm greeting and hospitality in the showroom, kept informed throughout the build process, a thorough handover from Ali who so clearly enjoys his job.
The staff are very helpful specially Debbie Selway