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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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Already a BMW Park Lane Customer?

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The BMW X Range, with Chel-ski

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Experience the BMW X2

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Coeur Blanc at BMW i Park Lane

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WE WANT YOUR BMW

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Follow the Leader

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The Home of BMW Lifestyle, Parts and Accessories.

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THE BMW iPERFORMANCE RANGE

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The Next Generation of BMW i

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BMW i8 Roadster

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Winter is Coming.

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MPowerment

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Hallie Sara X BMW i Park Lane

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THE NEW BMW M5. IT HAS IT ALL.

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Impress with the new BMW Shadow Edition

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BMW INDIVIDUAL

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London's Going Green

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The Park Lane Edition i8

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Customer Complaints Procedure

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Park Lane Genius

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The BMW iPerformance Event

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BMW Service Technicians Vacancy.

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Under The Corporate Microscope

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Frances Holland School - Gala Event

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BMW Engine Technology

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POWER MEETS DYNAMICS

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Currently Not a BMW Driver?

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Parking in Westminster

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Welcome to BMW i Park Lane

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ROAD TAX CHANGES 01/04/2017

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BMW i8 Protonic Editions

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BMW i Retailer of the Year 2017

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BMW Launch a new Chapter in the British Touring Car Championship

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The BMW i3 at Selfridges, London

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BMW Battersea - What to Expect

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Launching the new BMW 5 Series

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UK Military Sales Executive Vacancy

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BMW Standard Equippment

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Launching a Low Emission Neighbourhood

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The Benefits of the BMW i3

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BMW Park Lane at the Royal Variety Performance

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Annabel Dimmock, on the rise

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Park Lane Showroom

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The Royal Variety Aftershow 2016

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Dental Focus and 7connections Event with BMW i Park Lane

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LOST FOR IDEAS THIS HALF TERM?

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Frieze Art Fair

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The IoD Networking Event - Thursday 14 July

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Park Lane Newsletter

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BMW 7 Series Craftsmanship Event

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BMW i - Women in Business Event

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BMW i - Corporate Networking Breakfast

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BMW 7 Series Exhibit Welcome Event

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Westminster City Council - Greener Action plan

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Park Lane Black Editions

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The BMW Chauffeur Programme

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Where Next?

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The BMW Park Lane Signature Event.

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Our Winter Driving Tips

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW i3

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Explore the dealership

Home of BMW in the Heart of London

Home of BMW in the Heart of London

BMW Park Lane are the only BMW UK owned Retailer in the UK. Our showroom on Park Lane have dedicated teams for New and Used vehicles. Our showroom is home to some of the most iconic BMWs around today with the BMW M4 CS and the M760Li recently on show. View the entire BMW range on our website and our latest offers and get in touch with a member of the team to organise your visit or test drive.

BMW i Park Lane

BMW i Park Lane

We are the only BMW i Showroom in the UK. Our dedicated team of BMW i specialists are on hand to give you the best experience when going Electric. We understand the anxieties of moving to electric mobility, so our team on Park Lane are here to help you with this exciting transition. View our products and get in touch to find out more about how we can lead you into the future of mobility.

BMW Battersea

BMW Battersea

Our purpose built Aftersales Centre on Stewarts Road in Battersea houses our Service and Parts teams. If you are in need of a routine maintenance check, service or repair, our trained team of technicians will have the answers. Our shuttle will be able to pick you up and drop you at the local tube stations to provide that convenience you need from us. Browse our website for all your Aftersales needs and get in touch with our team to organise your next visit.

Meet the team

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Lukas Ryan

General Manager
  • Years at the dealership 13
  • Department BMW Sales

Kam Pankhania

BMW i General Sales Manager
  • Years at the dealership 16
  • Department BMW i

Peter Adams

BMW Sales Manager
  • Years at the dealership 16
  • Department BMW New

Richard Anerville

Used Car Sales Manager
  • Years at the dealership 10
  • Department BMW Used

Mark Moore

Retail Manager
  • Years at the dealership 4
  • Department BMW New

Mark Allen

Sales Executive
  • Years at the dealership 1
  • Department BMW New

Priscilla Fauvrelle

Sales Executive
  • Years at the dealership 6
  • Department BMW New

Chris Howard

Retail Manager
  • Years at the dealership 9
  • Department BMW New

Anthony Ambury-Sullivan

Sales Executive
  • Years at the dealership 3
  • Department BMW New

Thomas Godfrey

Sales Executive
  • Years at the dealership 0.5
  • Department BMW New

James Bashford

Product Genius
  • Years at the dealership 1
  • Department BMW New

Ian Podmore

Motability Specialist
  • Years at the dealership 1
  • Department BMW New

Jordan McGloin

Sales Executive
  • Years at the dealership 1
  • Years in the industry 3
  • Department BMW New

Stephen Bedford

Sales Executive
  • Years at the dealership 0.3
  • Years in the industry 3
  • Department BMW New

Paul Woodyard

Sales Executive
  • Years at the dealership 0.5
  • Years in the industry 15
  • Department BMW New

Simon Philpott

Retail Manager
  • Years at the dealership 10
  • Department BMW Used

Scott Walker

Sales Executive
  • Years at the dealership 3
  • Department BMW Used

David Joseph

Sales Executive
  • Years at the dealership 4
  • Department BMW Used

Luke Jeffery

Retail Manager
  • Years at the dealership 11
  • Department BMW Used

Wayne Brennan

Sales Executive
  • Years at the dealership 1
  • Department BMW Used

Winnie Cowley

Sales Executive
  • Years at the dealership 1
  • Department BMW Used

Bellal Abbas

Retail Manager
  • Years at the dealership 1
  • Years in the industry 14
  • Department BMW Used

Korab Galica

Sales Executive
  • Years at the dealership 1
  • Department BMW Used

Holly Jackson

Sales Executive
  • Years at the dealership 2.5
  • Department BMW Used

Kosh Mehta

Sales Executive
  • Years at the dealership 11
  • Department BMW Used

Martin O'Hara

Sales Executive
  • Years at the dealership 11
  • Department BMW Used

Stephen Wilson

Sales Executive
  • Years at the dealership 10
  • Department BMW Used

Ali Khawaja

Pricing Executive
  • Years at the dealership 3
  • Department BMW Used

Tony Pasztor

Retail Manager
  • Years at the dealership 2
  • Department BMW i

Luke Abbott

BMW i Sales Agent
  • Years at the dealership 2
  • Department BMW i

Alessandro Romano

BMW i Sales Agent
  • Years at the dealership 1
  • Department BMW i

Jake Anderson

BMW i Sales Agent
  • Years at the dealership 1 month
  • Years in the industry 2
  • Department BMW i

Katie Macguire

BMW i Sales Agent
  • Years at the dealership 4
  • Department BMW i

Bradley Higham

BMW i Product Specialist
  • Years at the dealership 3
  • Department BMW i

Callum Comery

BMW i Trainee
  • Years at the dealership 1
  • Department BMW i

Russell Knight

BMW Group Buyer
  • Years at the dealership 2
  • Years in the industry 10
  • Department BMW Used

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good service and regular feedback from service department. Car was delivered back nicely cleaned

Service

The service is quick and efficient. The waiting area is comfortable.

Service

Service was done.

Service

Good service - communicated throughout the day and good workmanship

Service

the service I got was very good

Service

Everything went smoothly. Good communication, and helpful staff

Service

Very satisfied

Service

All ran perfectly

Service

car 100% fine

Service

Abby was exceptionally helpful. In particular, she arranged for a video to be taken whilst a technician was identifying an issue with the car (a leaking tyre valve) and then subsequently arranged for it to be quickly rectified.

Service

Very efficient service both before and afterwards

Service

Engineer collected & dropped off car within expected time frame.

Service

I was asked if my car could be dropped back the following day despite now having to pay for a pick up/drop off service

Service

seamless friendly service from the initial phone booking to collecting my car

Service

Same as above, the service team listened to Chloe!

Service

The team that attended to me were fantastic. My impression of BMW has sky rocketed

Service

It took a while to be able to speak to someone about a problem I was having with the tires but eventually got through and the service after that was good.

Service

The car was well serviced while waiting. The wait was a bit longer than expected.

Service

On the day came back to the centre for 12 noon as agreed, only to be told the workshop was running an hour behind. Should have really had a call to tell me to come later.

Service

As above. Smooth from start to finish

Service

Polite, efficient, helpful.

Service

Smooth, that’s probably the best description I can use. The whole experience from start to finish was highly professional, effiecent and smooth. Amazing serviceThank you

Service

Cillian was very good.

Service

Richard Bull was accommodating with my desire to keep costs low and helpfully fit in repairs at a convenient time.

Service

Explained any issues that arose also giving me options on what to have done about them.

Service

Everything was attended to with efficiency and without fuss, including providing a courtesy car.

Service

all fixed but problem is that automatic parking doesn't work as well as it did on my last car which was a 2013 Mercedes.

Service

Issue with the cars service plan, ran out at 50k, this was pointed out later. With the initial impression that service would be covered by the service plan, i authorised a airconditioning service. Having to pay for both together affects budget plans!

Service

I have had the worst wash for my car...one side was full dirt ...

Service

The professionalism and knowledge of service advisors. Trustworthiness is hard to come by and I can place my confidence with Parklane. You treat customers with a warm and welcoming atmosphere.

Service

Very good but would have liked to have been informed about needing new tyres sooner.

Service

Courteous and fast

Service

I only use this centre as I have known James Dowie since he was at cooper Banstead. He has been fantastic over the 13-14 years and as he has been promoted he still ensures a personal service to communicate my servicing or maintenance works progress

Service

Friendly staff, they did a good job

Service

Because it was completely satisfactory!

Service

Punctuality and efficiency

Service

I found the staff very polite, knowledgeable and understanding of my needs.

Service

Staff helpful, communicated well

Service

Excellent

Service

Contact I dealt with was helpful and more importantly proactive (Abby Strawson).

Service

Good service but much more expensive than other car makers.

Service

The services for my car which I get was satisfaction

Service

everything i ask to be done was all done on time and very efficiently

Service

Service consultant kept me fully updatedCar was fixed clean and ready on time

Service

Work was done in due time .

Service

BMW Park Lane staff were very friendly and efficient. My car was serviced according to the agreed schedule and the additional warranty repair was done ahead of schedule. The dealership was great at listening to special requests & went the extra mile

Service

Refer to email I have sent.

Service

Very customer centric

Service

because it is true

Service

as for #1 above

Service

I was very happy with the service, I’ve been more than one Bmw dealer and this is the best one

Service

As above

Service

Great overall but technician did not notice that the form had to be filled out per tyre so I had to return. No big deal but would have been good if someone had carefully read the form. (As I did not!)

Service

the guy are very helpful and professional kept me updated with the problem i had and they sorted out right away.

Service

Had to leave the car for three days to get the problem fixed

Service

Chris my service advisor who is very professional and helpful.

Service

long wait when I came to pick up car.Plastic bag left in the car over the seat

Service

I was allowed to drive the car away with a battery which needed to be replaced. It had the warning message "replace battery" but I was told that this message would disappear. It didn't and I had to spend time getting it replaced. Not impressed!

Sales

Old car taken away quickly and the new one was available and the training given with the new equipment first class.

Sales

Tom, my sales assistant, was very knowledgeable and had a professionalism beyond his years. Always courteous and friendly with a good balance of chatty and business. Great fun to deal with.

Sales

The whole process went very smoothly. From start to finish i was updated, even from a staff mobile while on route. I couldn't be happier.

Sales

Great service from Ajay & Chris

Sales

Jordan, the salesman, was superb and left no stone unturned. I thought he was great and a real asset to BMW.

Sales

Priscilla was great when presenting the new car. It was exactly what I expected-looked amazing. She spent time with us to ensure we understood all the controls of the car and making sure we were satisfied with everything along the way

Sales

Thomas Godfrey and Chris Howard were excellent and first class relaxed showroom.

Sales

Jordan did an outstanding job throughout

Sales

Very welcoming

Sales

Again very professional- this is our 5th experience with BMW park lane.

Sales

Jordan kept me informed on status and answered all of my questions knowledgably. There was flexibility in collection/ordering which was appreciated. Jordan personally made the experience a pleasant and simple one. What more could be asked. A+ Service

Sales

The part exchange was arranged easily and quickly, I was kept well informed of progress with the new car, and handover was a pleasant experience.

Sales

Very happy

Sales

Asad Ashfaq was brilliant and gave a very good service

Sales

mainly the Sales Jordan MacLoing

Sales

My salesman Thomas Godfrey was outstanding, kept me updated throughout the period and I am incredibly happy with my purchase. The post card from Peter Adams was a great touch too! Thanks Park Lane.

Sales

Please see earlier comments.

Sales

As mentioned earlier, Ian was fantastic. Kept us informed, gave us time to make the right decision for us and provided us with advice along the way to getting our new BMW! Great experience

Sales

BMW Park Lane and the salesman (Bradley Higham) were knowledgeable but also while making constructive suggestions as to extras were not 'estate agent pushy'.

Sales

The Park Lane team (specifically Jordan McGloin) were so helpful and welcoming. Buying a new car is a huge decision and Jordan made this so easy and found my dream car. I could not be happier with the service! A real asset to your team.

Sales

Didn't actually spend that much time at the centre, as this was a changeover of vehicles and dealt with on phone for majority.

Sales

Jordan did everything for us. Simplified the process and put 100% effort. Communication was excellent.