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BMW Park Lane are the only BMW UK owned Retailer in the UK. Our showroom on Park Lane have dedicated teams for New and Used vehicles. Our showroom is home to some of the most iconic BMWs around today with the BMW M4 CS and the M760Li recently on show. View the entire BMW range on our website and our latest offers and get in touch with a member of the team to organise your visit or test drive.
We are the only BMW i Showroom in the UK. Our dedicated team of BMW i specialists are on hand to give you the best experience when going Electric. We understand the anxieties of moving to electric mobility, so our team on Park Lane are here to help you with this exciting transition. View our products and get in touch to find out more about how we can lead you into the future of mobility.
Our purpose built Aftersales Centre on Stewarts Road in Battersea houses our Service and Parts teams. If you are in need of a routine maintenance check, service or repair, our trained team of technicians will have the answers. Our shuttle will be able to pick you up and drop you at the local tube stations to provide that convenience you need from us. Browse our website for all your Aftersales needs and get in touch with our team to organise your next visit.
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Good service and regular feedback from service department. Car was delivered back nicely cleaned
The service is quick and efficient. The waiting area is comfortable.
Service was done.
Good service - communicated throughout the day and good workmanship
the service I got was very good
Everything went smoothly. Good communication, and helpful staff
All ran perfectly
car 100% fine
Abby was exceptionally helpful. In particular, she arranged for a video to be taken whilst a technician was identifying an issue with the car (a leaking tyre valve) and then subsequently arranged for it to be quickly rectified.
Very efficient service both before and afterwards
Engineer collected & dropped off car within expected time frame.
I was asked if my car could be dropped back the following day despite now having to pay for a pick up/drop off service
seamless friendly service from the initial phone booking to collecting my car
Same as above, the service team listened to Chloe!
The team that attended to me were fantastic. My impression of BMW has sky rocketed
It took a while to be able to speak to someone about a problem I was having with the tires but eventually got through and the service after that was good.
The car was well serviced while waiting. The wait was a bit longer than expected.
On the day came back to the centre for 12 noon as agreed, only to be told the workshop was running an hour behind. Should have really had a call to tell me to come later.
As above. Smooth from start to finish
Polite, efficient, helpful.
Smooth, thats probably the best description I can use. The whole experience from start to finish was highly professional, effiecent and smooth. Amazing serviceThank you
Cillian was very good.
Richard Bull was accommodating with my desire to keep costs low and helpfully fit in repairs at a convenient time.
Explained any issues that arose also giving me options on what to have done about them.
Everything was attended to with efficiency and without fuss, including providing a courtesy car.
all fixed but problem is that automatic parking doesn't work as well as it did on my last car which was a 2013 Mercedes.
Issue with the cars service plan, ran out at 50k, this was pointed out later. With the initial impression that service would be covered by the service plan, i authorised a airconditioning service. Having to pay for both together affects budget plans!
I have had the worst wash for my car...one side was full dirt ...
The professionalism and knowledge of service advisors. Trustworthiness is hard to come by and I can place my confidence with Parklane. You treat customers with a warm and welcoming atmosphere.
Very good but would have liked to have been informed about needing new tyres sooner.
Courteous and fast
I only use this centre as I have known James Dowie since he was at cooper Banstead. He has been fantastic over the 13-14 years and as he has been promoted he still ensures a personal service to communicate my servicing or maintenance works progress
Friendly staff, they did a good job
Because it was completely satisfactory!
Punctuality and efficiency
I found the staff very polite, knowledgeable and understanding of my needs.
Staff helpful, communicated well
Contact I dealt with was helpful and more importantly proactive (Abby Strawson).
Good service but much more expensive than other car makers.
The services for my car which I get was satisfaction
everything i ask to be done was all done on time and very efficiently
Service consultant kept me fully updatedCar was fixed clean and ready on time
Work was done in due time .
BMW Park Lane staff were very friendly and efficient. My car was serviced according to the agreed schedule and the additional warranty repair was done ahead of schedule. The dealership was great at listening to special requests & went the extra mile
Refer to email I have sent.
Very customer centric
because it is true
as for #1 above
I was very happy with the service, Ive been more than one Bmw dealer and this is the best one
Great overall but technician did not notice that the form had to be filled out per tyre so I had to return. No big deal but would have been good if someone had carefully read the form. (As I did not!)
the guy are very helpful and professional kept me updated with the problem i had and they sorted out right away.
Had to leave the car for three days to get the problem fixed
Chris my service advisor who is very professional and helpful.
long wait when I came to pick up car.Plastic bag left in the car over the seat
I was allowed to drive the car away with a battery which needed to be replaced. It had the warning message "replace battery" but I was told that this message would disappear. It didn't and I had to spend time getting it replaced. Not impressed!
Old car taken away quickly and the new one was available and the training given with the new equipment first class.
Tom, my sales assistant, was very knowledgeable and had a professionalism beyond his years. Always courteous and friendly with a good balance of chatty and business. Great fun to deal with.
The whole process went very smoothly. From start to finish i was updated, even from a staff mobile while on route. I couldn't be happier.
Great service from Ajay & Chris
Jordan, the salesman, was superb and left no stone unturned. I thought he was great and a real asset to BMW.
Priscilla was great when presenting the new car. It was exactly what I expected-looked amazing. She spent time with us to ensure we understood all the controls of the car and making sure we were satisfied with everything along the way
Thomas Godfrey and Chris Howard were excellent and first class relaxed showroom.
Jordan did an outstanding job throughout
Again very professional- this is our 5th experience with BMW park lane.
Jordan kept me informed on status and answered all of my questions knowledgably. There was flexibility in collection/ordering which was appreciated. Jordan personally made the experience a pleasant and simple one. What more could be asked. A+ Service
The part exchange was arranged easily and quickly, I was kept well informed of progress with the new car, and handover was a pleasant experience.
Asad Ashfaq was brilliant and gave a very good service
mainly the Sales Jordan MacLoing
My salesman Thomas Godfrey was outstanding, kept me updated throughout the period and I am incredibly happy with my purchase. The post card from Peter Adams was a great touch too! Thanks Park Lane.
Please see earlier comments.
As mentioned earlier, Ian was fantastic. Kept us informed, gave us time to make the right decision for us and provided us with advice along the way to getting our new BMW! Great experience
BMW Park Lane and the salesman (Bradley Higham) were knowledgeable but also while making constructive suggestions as to extras were not 'estate agent pushy'.
The Park Lane team (specifically Jordan McGloin) were so helpful and welcoming. Buying a new car is a huge decision and Jordan made this so easy and found my dream car. I could not be happier with the service! A real asset to your team.
Didn't actually spend that much time at the centre, as this was a changeover of vehicles and dealt with on phone for majority.
Jordan did everything for us. Simplified the process and put 100% effort. Communication was excellent.