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BMW Park Lane are the only BMW UK owned Retailer in the UK. Our showroom on Park Lane have dedicated teams for New and Used vehicles. Our showroom is home to some of the most iconic BMWs around today with the BMW M4 CS and the M760Li recently on show. View the entire BMW range on our website and our latest offers and get in touch with a member of the team to organise your visit or test drive.
We are the only BMW i Showroom in the UK. Our dedicated team of BMW i specialists are on hand to give you the best experience when going Electric. We understand the anxieties of moving to electric mobility, so our team on Park Lane are here to help you with this exciting transition. View our products and get in touch to find out more about how we can lead you into the future of mobility.
Our purpose built Aftersales Centre on Stewarts Road in Battersea houses our Service and Parts teams. If you are in need of a routine maintenance check, service or repair, our trained team of technicians will have the answers. Our shuttle will be able to pick you up and drop you at the local tube stations to provide that convenience you need from us. Browse our website for all your Aftersales needs and get in touch with our team to organise your next visit.
Here at BMW Park Lane we value relationships. With our customers of course but also with local companies. We are working with an excellent selection of companies who help us deliver the service you would expect from the flagship BMW Retailer in the UK. Find out more about our partners today.
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Compared to my experience of the Guildford BMW (from whom I bought the car and took it for repairs) Park Lane were massively better. The wheel realignment alone raised by fuel efficiency on long trips from 33mpg to 40mpg
See answer to 1
1. During booking, I was advised the service will include software check and update. But on arrival that changed to visual inspection only.2. I was unsure about my engine sound and wanted to compare another M3 in car park. advised not possible.
Did the work on the recall , but usually get health check , car washed and vac'd. Didn't have any of that, minimal interaction with staff.
The only issue was the oil cover flap being left open and the inconvenience of getting the car delivered back I left work early in the end because there were no delivery slots after 5 or so.
Able to wait. Engineer sent video of underside. Work done fully explained. Abby Strawson is just the best service consultant. Hope you pay her well!
dropped bike in for repair, pick bike up and repair not carried out but i needed bike to travel to airport that day, few days after returning i dropped bike due to the same issue (steering lock) and complained to BMW, was told they would see what the
My car was collected for a day to address a engine recall issue. It came back with a large football sized dent in the bumper. I have been in touch with BMW to ask them to fix the problem several times but no response.
Resolved all issues.
BMW service team great. No customer ownership. No one accountable for ensuring I had a replacement car. The hand off to Enterprise cars terrible. Didnt get a car for 4 days so it was back to Uber again. Replacement car 3 series diesel not coom
Consistent excellent service; proactive, personable & professional
I would have been very satisfied if I hadn't been presented with a bill that was nearly £150 more than I was quoted when I booked my vehicle in for its service - for what was needed on the service I thought the original quote was a bit high so u can
The whole experience is very easy, the staff are attentive and I feel valued as a customer.The only drawback is getting the car to nine elms, which being in the middle of a construction blitz meant very slow traffic
Excellent attention and work carried out on time
All work was completed, on time and courtesy car supplied
A 10 for Daniel Killick, Service Consultant and service levels at Nine Elms.
Issue with 12v charging sockets resolved
I had my car in for an MOT, and 3 of my tyres were faulty. Instead of just telling me your representative brought me in to the garage to see for myself. Very comforting for someone who doesn't necessarily know much about cars to be able to see it
Problem resolved satisfactorily
First Class service
Excellent service, pleasant staff
All work attended to on what was a difficult job
It will be nice f the car is cleaned inside out on return to customer . My engine under the bonnet seems not looked into ., very dirty.
Great friendly service
Always a very warm welcome and efficient handling of all issues.
The car was not washed as promised.The update of the navigator was not done as promised.
I am completely satisfied, but the person that was servicing me was supposed to get back to me on one question that I had and I never received an answer
Consistent excellent service
It would have been higher if the 3rd party supplier hadn't let us all down. Your staff had to stay late on a Friday and I was stressed as I needed my car for the Saturday morning. They should have offered a discount as a gesture of goodwill.
You gave me back a car that was leaking diesel from the engine, damaged my vehicle and all the other issues alongside it.
Full end to end professionalService in allAspects :)
The team kept me informed on a daily basis on the progress of my car. Plus my car was delivered to my home once repairs completed
Friendly, easy to book and swift. I didn't think it was overly expensive either.
I was very satisfied but not completely satisfied as the courtesy car was not able to take me back to the station of my choice.
I wasn't in their booking system, so was kept hanging around for an age while they worked out what to do with me. The receptionist made it appear that it was my fault despite emails to confirm I was due that day. The car was then returned damaged
My car was kept for repairs for 10 days - I didn't get a courtesy car even tho I was promised one for the weekend. The car was not cleaned when it was picked upThe phone charged in the cigarette lighter had been broken
Please not I did not use the Park Lane brunch by the Battersea Stewart Road
Everything was done on time and well.
Service was efficient and staff courteous and efficient
Personable professional service
It is a very expensive way to get a car services.
From the moment I arrived the service has been first class, made to feel welcome and felt safe enough to ask any question. Special thanks goes to Holly Jackson at Park Lane who has provided a faultless service.
I must have had at least five conversations with separate people about what I wanted. Even then this was not communicated to the service department. Then I had to explain it to the service department at least three times.
Disappointed that the car was not cleaned, as previously promised when booking in the service.
Linda was great.
The dealership was excellent in keeping me informed
Daniel Killick was most attentive, efficient and friendly.
good but still not sure why it was required
Because it was very quick and plus the staff are second to none
contd. 1) I was unaware that a fault in the engine restart was abnormal and in fact dangerous from the time of first driving the car away after purchase. My husband pointed this out to me when he first drove the car on 23 Dec on his return to the UK.
Accessible staff, courteous, car came back valetted
Service and MOT were carried out fine and in a timely manner. Other work was not done (see below).
Car was to be ready same day but wasn't since parts that were apparently in stock couldn't be found. Was requested to wait till next day to be told that the "other" branch showing stock also couldn't find the items. This is very poor.
Gave my car to service. Engine noise was pointed out by me. Car was serviced and engine was supposed to be fixed but when I picked up the car the noise was still there. I made a journey to pick up the car for nothIng. Communication was not proactive
Everything was explained in detail and I was fully satisfied with the service provided
Linda was attentive, a good communicator and kept her word! The dealership is smart, clean, obviously well run and clearly takes a genuine interest in customer goodwill.
The service element was great, the only hesitation I have was that a brake dust and de-glaze was more expensive than I was expecting. Other than that, everything was fine.
Very courteous; clear explanations
The last experience at Nine Elms was particularly good were the two young woman on duty were very attentive.
Appreciate the shuttle to the station.
Shuttle service , car waiting at designated time . Valet service
You did the job
Customer service is excellent over the phone and email. Just a shame there are a few problems around the fringes.
The staff were friendly, my car was repaired when they said it would be and they kept me up to date with what was required.
The service team especially Darragh Burns went to great lengths to find a tyre and have it replaced late in the day
Good service and regular feedback from service department. Car was delivered back nicely cleaned
The service is quick and efficient. The waiting area is comfortable.
Good service - communicated throughout the day and good workmanship
Service was done.
Everything went smoothly. Good communication, and helpful staff
the service I got was very good
All ran perfectly
car 100% fine
Abby was exceptionally helpful. In particular, she arranged for a video to be taken whilst a technician was identifying an issue with the car (a leaking tyre valve) and then subsequently arranged for it to be quickly rectified.
Very efficient service both before and afterwards
Engineer collected & dropped off car within expected time frame.
Jordan McGloin was impressive. He understood my requirements, was not pushy, was responsive, did not over complicate matters and continued to be supportive and responsive after the sale was made. The pick up was reasonably fast and effective.
Regular progress communications on expected delivery, good explanations of option availability.
Asad and Mark understood my needs and went the extra mile to find the best solution for me
The service given was very very good. All questions answered and I was never given the feeling that I was being pushed into make any decisions.
From coffee to reception to salesmen all perfect
Service from whole team but particularly Thomas Godfrey.
Jordan McGloin made the experience and the dilivery of my car on time and was always in touch with me regarding the car and offered me different options of purchase. I was very satisfied how customer is treated
Well looked after and completely transparent about the product
Asad inparticular was fantastic
From the manager to the sales team words fail me every thing was made so simple.Being kept informed from the day of the order to the delivery date It made buying a new car a lovely experience
Most of the things were done online and by email which made the purchase very easy and simple
honest, transparent and not pushy
Great service - from reception to sales executive. no rushing anywhere, considered support and explanations of products, car features etc....very good.
I was allowed to drive the car away with a battery which needed to be replaced. It had the warning message "replace battery" but I was told that this message would disappear. It didn't and I had to spend time getting it replaced. Not impressed!
Ian was very helpful, very professional, he take time to explain. I am absolutely satisfied with the service I have received and Park Lane BMW Certre is my favourite one love visiting the central the customer service is excellent
Old car taken away quickly and the new one was available and the training given with the new equipment first class.
Tom, my sales assistant, was very knowledgeable and had a professionalism beyond his years. Always courteous and friendly with a good balance of chatty and business. Great fun to deal with.
The whole process went very smoothly. From start to finish i was updated, even from a staff mobile while on route. I couldn't be happier.
Great service from Ajay & Chris
Jordan, the salesman, was superb and left no stone unturned. I thought he was great and a real asset to BMW.
Thomas Godfrey and Chris Howard were excellent and first class relaxed showroom.
Priscilla was great when presenting the new car. It was exactly what I expected-looked amazing. She spent time with us to ensure we understood all the controls of the car and making sure we were satisfied with everything along the way
Jordan did an outstanding job throughout
Again very professional- this is our 5th experience with BMW park lane.