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BMW i is an all-encompassing, groundbreaking concept for sustainable mobility. It represents visionary electric vehicles and mobility services, inspiring design and a new understanding of premium that is defined by sustainability. And it thrills with its innovative cars: the fully electric BMW i3 – an emission-free* car for urban motoring that is sustainably designed throughout, and the BMW i8 Concept – the future of the sports car.
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The staff members I dealt with were very polite and the car was serviced and MOTed reasonably quickly
I don't like the fact when you arrive and see someone you get an estimate price before the car is checked and then the price increases because they find other things on the car. Also I was told it would take about 1-1.5hrs I was there for 2.5hours.
Service took two days - failed to undertake requested diagnostics either on first day or morning of second day. And no courtesy call to follow up
i was told that my service package was only 4 years and had expired 2 weeks previously. It took lots of back and forth to establish that it was a 5 year package and that the service was covered. The car was poorly valeted inside.
Flexibility on dates. Nice reception area. Prompt attention. Good phone contact even when car had to stay in an extra day. Quick pick up and car came back clean! Costs were transparent/ clear
very good- easy to drop off/collect. Frustrations that it closes at 18.00 (need to be there at 17.45)- which is hard in work day to do.
Was told the car was ready and sat around for 15 minutes
I had to reschedule the service for my car at short notice due to an issue at work. I really appreciated that BMW was flexible about this.
I had reported a rattle in the front passenger door. A test drive with engineer in passenger seat failed to get rattle to show, so it was not sorted. I subsequently have worked out the rattle is coming from the seat. BMW should always check for this.
I love BMW.for it's ethics and good practice.20 years ago I bought my BMW from Mill Hill, and from there I never looked back or any other car brands. Your staff treated me with kindness, care and politeness- outstanding
Welcoming staff. I had to wait for more than stated time. However the agent kept me informed at all times whilst waiting
The only negative is that they do not return the car with the same settings. Radio tuned to a different channel and more importantly the dashboard display no longer shows range left in petrol tank and I can't get it back. Need to call to fix it.
Fast and professional
Excellent service. Prompt friendly attention. Car valeted. Perfect
- car was returned not cleaned- 2 new scratches on the sidesI'd expect better quality of service from the official service center, taking into account the price you charge customers.On the plus side:- very good contact- the car was fixed
Efficient service from pick up to delivery. Everthing done as i hoped.
I was promised my car would be cleaned from the inside but was not otherwise happy
Very courteous and helpful staff at the centrePrompt and reliable drop off and pick up service All identified issues sortedShirin Shah, your rep, was particularly helpfulCar returned clean and neat
I have entered the car multiple times to have a fault with the parking sensors fixed. It keeps recurring. The response seems to be to keep renewing sensors at considerable expense without identifying the underlying fault.
Coolant level was well below the level indicators after driving the vehicle home from the garage despite them replacing the expansion tank and performing an oil service. I topped up to within the coolant level indicators and all now seems to be well.
Staff where friendly. I came to drop my car off for an appointment on the following day. They managed to fit me in, and resolved the problem within the hour. They also gave me a detailed explanation of the problem.
My only negative point is that it would have been good to have been told that I would receive an email requiring an answer to move forward the repairs. As it was I did not get to my email until late in the day thus wasting valuable time.
Easy booking, swift check-in, no issues from service, lift to/from station easy.
The windscreen washer tank is clogged up and the service wont clean it. So I cant use my windscreen washer.
Customer service was courteous and professional. Advice was measured
Everything went well.. picked up shiney car
Service and MOT was fine but collecting a part took about half an hour even though it arrived the day before and should have been ready.
Service Advisor was fine, although I would have liked a more detailed account of what exactly had been performed in the Fast Lane Service.Also it would have been good to have a newspaper to read whilst waiting for an hour and a half.
good service, prompt and kept informed, helpful lift to vauxhall
Everything was efficiently done, the staff were helpful and courteous,but the car was not cleaned very well; the interior was not properly vacuumed and the mats were still muddy and not clean when I received it back.
Excellent service including drop off and pick up. All worked very smoothly.
Excellent and prompt service
When i went to pick up my car I was told it was ready. But had to wait two hours for my car to be cleaned and washed. The receptionist treated me very nicely and she even got frustrated with the staff delivering the cars.
No issues ranging from the clarity of communications with the the staff to how the car is driving post service.
Abby at BMW Park Lane (Nine Elms, now Stewart's Road) has been looking after me for years. She and the team are efficient, really helpful and it is a total pleasure to have a problem!
Was dealt with in s good time and everything was ready
I got my car for servicing- changing the motor of the window. Then decided not to do it and paid the charge and got my car. I found that the team did not put the screws back. I showed it in the centre and they asked me to come next day to fix it.
The car was sent three times for repair because of some faults and every time they come up with a story!
Easy drop off, and registration. Quick and clear diagnosis and summary of cost.Car Valet includedEasy pick up
All very polite, and organised it seemed, but I reported that my brake making a squealing noise prior, yet the car was returned to me with the brakes making the same noise. It seems more focus was put into mending a sensor that I was charge me for!
Because I was given update on a regular basis regarding the progress of my car service
Park Lane Stewart's Road are the most professional garage I know and I trust the personnel which is normally not so in other service departments.Always a good experience and efficient
great service... on time...
Michael was very helpful and kept me updated on wat was happening
Constant updates from the centre on the car and good knowledge as well as information on potential recurrence of issue and direct contact to alleviate explaining the situation again.
From when my car was delivered I was assisted very efficiently and continually contacted throughout the whole I received impeccable service and the staff treated me very well I was extremely happy and satisfied with the service I received process
No problems at all
Excellent service. Someone picked car up and returned it. Although still waiting for phonecall for the roof rubber trim replacement. I was told it would be 2 weeks but it's been a month and I haven't heard anything.
This is what recieved through service through my car service
I arrived without a booking with an emergency light issue. This was fixed and the service I had arranged for the following week was carried out at the same time.
All went well starting from booking online, to being greeted when arrived and Rui was very professional (best service advisor).
service was unable to solve my check engine fault problem
All round a very smooth process, with minimum disruption and fuss.
Very friendly staff, nice environment
The service is good and facilities pleasant - It is slightly annoying that the service center is so far away from the showrooms - but as it is London I guess this is understandable and not uncommon .... pity collection & delivery is not available.
On arrival at the Garage I was greeted by your friendly service representative whom I recognise from a previous dealer.
Kept the car for 2 days, brand new 66 plate bmw comes with standard service pack that's the same all around the world and they asked me to pay for service.Last time in my life I will bring my car to park lane. Very unprofessional
The service received was good, though the car was returned with a small dent in it.The issue was the the car was not due for service and was an errr on the car.
George was very helpful and kept me fully updated on the status of the repair. In particular I appreciated being sorted with a hire car and then a park lane car while my car was being repaired as our household only has one car and I need it every day
When having my battery replaced, I asked for a quote for a trade in price for the car but have not received anything. I would have thought that this would have been jumped upon by someone but obviously not.....
polite staff, made to feel as a valued customer.
I went to Park Lane in Battersea to investigate low tyre pressure on 20 Jan. The service was very good. The team, however, could not identify the issue. Within 2 days issue re-occurred. I went to Nine Elms on 27-Jan and they confirmed a puncture.
Despite the short notice I was able to get the car in quickly and the problem resolved very effectively
I was provided with all the options I needed to make a purchasing decision. The service was polite, helpful, informed. I was offered a test drive which was incredibly helpful. We did not feel rushed or pushed into a decision at any stage.
Very thorough. Didn't rush car back like other dealers
Overall experience was good. Though I expect service advisors to be closer to customer so problems are explained questions addressed and anxieties managed.
Everything was completed in good time and the car was returned well cleaned and operating well. Problems with wipers and rear tyre were flagged and advised for future attention.
Friendly knowledgeable staff
Grant from servicing provides excellent customer service. I'm always kept up to date with progress and he actually enjoys his cars - making the experience more engaging. The technicians appear to do a proper job too.
The service was good but the app did not keep me u to date. I had to call.
Priscilla so helpful and informative, I didn't really know what I was after and through listening and her excellent product knowledge she found me the right car
Nick Parker always looks after me from start to finish - professional service always. Always a pleasure.
good feedback, updates and genereal service
staff tried her best to provide all information I needed.
It was an easy and quick process of getting a great car
Modern space, fine refreshments, luxury sofas and surrounded by great cars
I was kept informed at all times, they knew what we liked and were looking for. They were accommodating at every step of our new car
Anthony Ambury-Sullivan kept me updated at every stage of the processLandon was very efficient and Ali as a product genius was very helpfulVery slick process as Anthony managed to get a build slot so I could get delivery prior to end March
Everything was completed and dealt with very smoothly. I rang on the day I wanted to make my purchase and was given an appointment on the same day suited to my needs. Everything was explained concisely and every small need was met. Very impressed.
Sebastian was polite kept us fully informed throughout process. Talked honestly and clearly....I did not feel at any point with such a huge purchase that we were being mislead.
Sales person knowledgable and flexible. Recognised that a spin round Park Lane wasn't going to work for a test drive, and supportive on getting car tweaked to meet my requirements. Slightly let down by trim delivery.
The BMW representative helped me decide exactly what I wanted and to complete there and then
Excellent service, knowledgable and informative sees executive. Efficient and helpful, couldn't ask for more
The buying experience was smooth especially as I was buying from a far
Very helpful sales executive who was efficient and informative
Sebastian (Sales) was very helpful He actually arranged a courtesy car for me as the insurance on my previous vehicle lapsed before my new car was delivered
I was very satisfied with the whole experience at the BMW centre. All staff from Reception to BMW Accessories staff and Sales were great, polite and nurturing.Alex and Ali handled the delivery and passover on the day of the pick up very well.
I had great service everyone was welcoming and helpful. Ian helped me to find the perfect car for my needs he was very informative and effective.
The sale was a 5 month process triggered by Michael Barry e-mailing about pre-registered 7 series vehicles. He was incredibly patient and supportive throughout as we constantly changed our mind, always accessible and very pleasant to deal with.
The service we received from Nick Parker was outstanding. Nothing was too much bother from bringing the car to us for a test drive to having the car ready when we collected it. Mark Moore also gave a great service
Found the staff and casual layout of centre very welcoming throughout. The staff were extremely professional and enhanced my experience.
My first time experience with b m w was excellent the staff are a great asset to this company I was kept informed all the way with regards to what stage the car was at
Everything was perfect
Some administrative hiccups during the process but brilliantly handled by Landon Acres.Good competitive approach to getting the right deal for both parties.Level of service at collection faultless.
Attention to the detail
Very happy with our purchase
Very professional service overall.
Good info - salesGood price & informative advice Efficient in each process Ian park lane brilliant
Alex Perry, my sales rep at BMW was very helpful from the moment I walked in the door. He immediately provided me with all the information I needed and during the entire process was available to support and answer any questions.
Very friendly staff.Zero waiting time.Peter Adams - which I met over a year ago and that keep contact with me - is a star.Nick Parker is a very professional, friendly, prepared salesman. James was very kind and available to take any tech question
Alex Perry, the sales agent, did a stellar job from start to finish.
The car selection session was carried out in an appropriate manner being helpful with suggestions in a non forceful way followed by a test drive and clear instruction on the various vehicle functions.
I found the attitude 100% from the moment I walked into the show room to look at purchasing a new car. Everyone I dealt with was excellent. Special mention for Anthony our salesman and Ali who showed me all the car specs. Both exceptional and patient
Communication was good and the staff were very courteous and helpful.Only a few minor niggles such as longer than expected delivery time.
Good knowledge, good explanation of features and trends and conditions. Easy delivery process
Ian Podmore was very helpful without being pushy. He explained all the options in a clear and logical fashion.
Had dealings with Ian Podmore at BMW Parklane. He was absolutely brilliant & made the process really easy & smooth. He was very helpful & provided excellent customer service. If we had any queries or concerns he was always there to help. Thanks Ian
From the start of the purchase process all of our questions and queries were handled very quickly and efficiently. On collection of the car we were treated extremely well by all members of staff.
I think it fairly represents my experience
Delivered the car extremely quickly
We chose Park Lane as we have purchased from there before. My husband and I were happy with our initial visit, we placed the order. But delivery of car was a total different experience. We are still trying to sort out a few errors.
The sales executive, Micheal Barry did a fantastic job, answered all my concerns with great product knowledge.
Absolutely thrilled the quality of service
Very competent and pleasant staff.
Quick service good pricing
Because of the sales person Ted Hingley. He was very attentive and quick in his follow ups.