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Same as above. Truly awesome service.
Comments above apply
it was great but not perfect!
Efficient, friendly, good-humoured, and did everything within the time they said they would (in fact, slightly quicker).
My car was serviced and wheels changed in the time line quoted; excellent customer service and the only reason for not giving 5 is the BMW switchboard you have to go through before you get to Stewarts Road. It is like dealing with a call centre.
It was a free warrranty issue
All sorted and for free
It was a recall, therefore it was FREE - which is always the best type of visit to BMW.Had a health check too - but couldn't be washed as there was a problem with the water. Well, I guess you can't have everything when it's free.
Chris M. was great, but people around him let him down
Pleasant and efficient service received as always from BMW Park Lane.
People were curious - however, quotes and scope of repairs work were not right, e.g. originally quoted £500 (worst case) - ended having to pay £1,000+.Full spec of the car not uploaded to BMW system - resulting in delays - due to parts ordering.
As seen above. The people know what they're doing and there's a quality of helpfulness that's becoming very rare
Service was carried out promptly, but a couple of niggling issues on collection of the car and it had to go back in for a day (albeit the issues mysteriously disappeared!).
I was told one of my tyres was not run flat. I nearly ordered a new one. When I examined the tyre, I discovered it was run flat. Emailed service agent to confirm. No reply.
all well, great transfer to/from station. However had to wait until next day for the tyre to be replaced as had to be sourced, even if it was a standard tyre
Staff amazing as always. Free Wi-fi allowed me to work and not take time off. Car came back clean.
Just wished I could have reached my Nine Elms branch every time I called without having to reach the switch board first to be directed.
Prompt and stuck to the timeline
All the staff are very helpful and knowledgeable
Not that I was looking for a reason to complain, but they completed the service in good time, called me to advise & the car was available as soon as I arrived to collect. All the staff were courteous & approachable.
Very happy with the actual job and the people I dealt with. Slight hiccup was I asked for a quote on an enhancement (new discs) when checking in but this was missed.I also was told to get an mot from dealer I bought the car from but it wasn't due!!
Always good service
Great attention to detail
Everything was done as expected and the car cleaned
Download the app to keep me updated. The first stages were ok but then it stopped being updated after I received a call and had to chase via e-mail to find out when my car would be ready and for a condition report I was told would be emailed to me.
To be clear, I did not have a service as planned, due to a fault with the car.
Fixed everything and in a timely manner. The car was returned in a very clean state.
Would have been completely satisfied if the car had been washed and valeted as promised!
Excellent service from Daniel Killick.
Quick and easy
Impeccable service and very well organised.
Happy they offered a collect & return option
Well done job in short time
Excellent service, extremely friendly and always helpful in answering the many questions I had
The problem was a malfunction of a parking sensor which was resolved under warranty. The extra service was fetching and delivering the car from and to our home while we were abroad so that it was ready for us on our return.
Spent two hours in Kwuk Fit the next day. Tracking was completely out, they discovered the steering light was on under the bonnet and the sensor had been dislodged, I put it in for a MOT and unmentioned was that one of the rear tyres needed changing
Everything went very smoothly with polite and courteous service
Very poor communication. No update about progress. Despite repeated calls I was never connected to anyone who knew status. Failed to solve problem engine light was still on after paying £500 and waiting two days.
Same as previous. Two areas that could be improved: (1) I think the carpets in the car were vacuum cleaned, which is helpful. It would have been nice if they did the boot as well. (2) It would be useful if the shuttle also went to local rail stations
All was great - small issue when we came to collect the car as it was not ready! But Jordan sorted out a loan car for us; all was OK in the end
Attentive staff, fast service. Great to have been given an actual time slot and for the service to have been completed while I waited.
The service was decent, but they have been slow in getting back to me about what appears to be unfinished body work
Problem sorted out quickly.
Along with the service I had the satnav updated; the car was returned to me with the satnav not working (on the eve of a bank holiday weekend!). Abby Strawson is truly wonderful and got it sorted as soon as possible.
My visit to BMW Battersea went smoothly [23/08/2017]. Easy to park. No waiting to be served. Polite staff. Clean car afterwards. Also (for me) Battersea is a convenient location.[Note: my experience with BMW Sales, Park Lane, Mayfair, not so good.]
Appreciated the BMW pick up service @ £5 each way - great service to provide
Everything was ok until I went home and realise water was not coming out from the washes to clean the front windscreen, I called Bmw they told me it might be blocked it will cost £180. that is CHEAP?
Excellent service. Efficient and friendly staff. Good facilities. The only reason it is not 10 is the location of the service centre. A bit far for me.
As above, and also the staff went out of their way to be helpful.
Well organised except for pick up
My car was damaged by BMW. Repairs were implemented including bodywork defects not covered by warranty (but which I though should have been) after I raised the matter with BMW senior management. I appreciate the gesture of goodwill made to resolve.
Service was good but had to wait 40 minutes for car to be handed over on pick up despite being telephoned two hours earlier to say car was ready. This happened at the service before as well.
car was returned dirty
Very good car
The service was comprehensive and the member of staff I spoke to was very nice
As above. I had to push to get it done on time without which it would have taken at least a day longer when I had to get the car back.
my car was comprehensively serviced and returned to me in a perfect condition
Now a charge for collecting the car, car wasn't cleaned properly inside and the outside was covered in watermarks. Last year had regular phone calls and was emailed a health check. This year I had no communication about the service.
good follow up
Brilliant hassle free helpful
I was given regular updates and kept well informed
Very quick always kept up to date with every step
Couldnt have asked for anything more, I was updated nearly every day as to what was going on, and the level of customer support from Bmw park lane was great!
BMW updated us every step of the way from placing the order and organizing Details of updates location of the vehicle shipped from Germany to UK in time for collection, just prior to my birthday Very pleased and impressed with efficient service
Easy, efficient and enjoyable
Perfect experience from start to finish, good communications and car delivered ahead of expected date
Everything was perfect from start to finish.Landon Acres, was fantastic throughout the whole process. Providing any answers to questions quickly and without any hassle.
Ian was amazing the whole way through, answered every question I asked whether it seemed stupid or not
Ian Podmore was outstanding throughout. Right from our initial inquiry, through placing the order, regular updates of progress, to post delivery. Also great service from James Bashford for delivering the new car to our home and explaining everything
Everyone there was really polite and helpful
Everything was perfect. The only loss of the 0.3 was due to the gentleman at reception not informing Thomas that I had arrived and I had to wait for 45 mins. No fault of Thomas of course but was a little frustrating. Other than that it was perfect!
I am still waiting for the delivery of the car otherwise it would be a 5 star review
Very satisfied with the experience. The only downside was that the systems were down on the day of collection, which hampered the experience slightly, however this was obviously an unforeseen circumstance that could not have been avoided.
Each step and process was detailed and outlined clearly. I had constant updates about what was happening and the general phone call too.
The sales representative who met with me Mr J.Mcgloin was very helpful and patient in answering all the questions. He gave me honest answer on all my questions and concerns and helped me choose the BMW I desired.
The handover was smooth and easy but a few niggles with the entertainment system emerged (and have still not been fully resolved). Specifically:I wanted to transfer the music from the hard drive of my old (5-series BMW) car ... more space needed....
Yes. Jordan made the experience very enjoyable. He even sent me a video of my car before I came to pick it up.
The sale adviser Ian was very helpful at finding me a car for weeks delivery.
First class service 100% professional
Kept informed throughout and deadlines kept
Anthony and Mark were always honest and trustworthy
Really good service. I tried another dealer and this was far superior.
Jordan Mcgloin was great, helpful and really listened to us.
Hasle free purchase, options provided and final choice down to me. In fact most of the purchase done by email and calls. That suited me.
Quick and easy delivery
Really good sales service by wayne and Anthony, and brilliant explanation of the car by james.Video sent by Anthony of the new car was a great idea and nice touch.
I had many questions and probably some of them a bit daft but i like to know how things work etc - They bmw provided a warm welcoming personalised service and nothing too much trouble for them. out of their way to be helpful
Everything was great. I was updated when the car would be ready throughout the whole process.
All the staff was extremely polite plus they was smiling ?? You don't normally see that in a dealership. To be honest I was quite nurveus picking up my new car I'm a veteran that's been through a lot but this place is 1st class 100%
Very pleasant, knowledgeable and helpful sales representative.
Well looked after, Offered test drive, shown all components of vehicle.
Brilliant service. Tom looked after us very well.
Very efficient and non-nonsense approach. All questions answered quickly and small problem with car is being addressed effectively.
Again the people I dealt with were friendly and efficient and the car was delivered on the expected delivery date with no issues.
Katie Maguire and Chris Howard answered all of my questions promptly and provided excellent advice throughout the process
Very good service and staff
I was very well looked after at your Park Lane showroom