BMW Park Lane Star Rating
Sales
22 comments from 58 reviews
Service
20 comments from 77 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"The fault re occurred two days after original fix.which meant that I had to be towed in to the Dealership."
"I was told by the mechanic the vehicle had a water pump problem and should not be driven.I cannot understand why the vehicle does not have a warning light for this sort of problem."
"Nine Elms, not Park Lane"
"good"
"No complain on staff, service, delays, etc... Cost for servicing the car is high, but would have been the same at another dealer."
"The service adviser I dealt with is very good. Her name is Abby Strawson"
"Good job and worked hard to get BMW to honour warrenty which sadly they did not. No fault on dealer."
"The dealership are all ok and very helpful but the problem with my car has come back."
"It has improved substantially since my last visit"
"They can't do enough for me."
"A 1000 bill for a scheduled service is, frankly, too much for a 5 series. Otherwise, the dealer's performance was fine."
"they were great very efficient."
"i am not happy with the fact that i have had problems after servicing."
"The staff are friendly and efficient. Although they are expensive, the cost comes with knowledge that they are doing the best job."
"Was just for an MOT, but happy that all completed on time and car came back washed and cleaned"
"Told my car's battery was not serviceable, they didn't check to find it only needed charging"
"Dealt with efficiently, promptly and helpfully."
"contsistantly good experience over many years."
"Think that the prices being charged are too inflated, there is a difference between £1500 and £300 at an independent"
"Comfortable waiting area and well mannered staff. The service didn't take as long as I thought and everything that was looked at was explained clearly."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Alex was excellent"
"Fast and efficient service plus great after service"
"they gave great service and kept me updated on the status of the vehicle throughout the purchase and delivery ."
"I was very impressed with the customer service at BMW Park Lane. Alex and Kiley are top salesmen and are very helpful."
"The level of service was exceptional.Our point of contact at park lane was Kylie Ganderton. He was very generous and professional. We were always kept up to date by email on the progres of the car. It was infact delivered earlier than expected."
"Previously I had never had 100 satisfaction from a dealer. The best so far, a very big thank you to Shiv Sohar at BMW Park Lane"
"Poor customer service, my sales person was not customer friendly throughout the the entire process. Was told to buy the car quickly as they were sought after and the waiting list was 6 months. Purchased in January and told it would be ready in March"
"I was given unobtrusive care and attention"
"bmw sales rep Shiv was excellent"
"Michael Burrows was very helpful, arranged a test drive at a suitable time, kept me updated on delivery and always available when needed."
"Excellent. I thought Mike Burrows was great."
"the service was excellent"
"Good experience, would use again"
"Service was perfect and stress free. Kiley was very informative and patient, delivery was on time and he fully explained how to use all functions in the car."
"Your staff at Park Lane are very professional despite BMW demonstrating that as showroom decorators they're inept."
"First class salesperson, who kept in touch throughout the buying and ordering process"
"From my initial contact with the dealership through to collection I can only say that my experience exceeded all my expectations."
"I wanted more freebies when spending over 80k on a car expected more special treatment, eg, having to pay for a tank of petrol is quite petty when spending this kind of money. Morne VR was very good though."
"Excellent service by Michael Burrows. Just what you would expect from a premium brand"
"BMW Park Lane have always provided excellent service. I have been a customer for many years because of this."
"Was a pleasure, friendly and knowledgeable staff. Very professional"
"Kiley and the Park Lane team adhered to all of the initial time estimates I was given with respect to the delivery of my vehicle."