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THE BMW X3. LEAD WITHOUT COMPROMISE.

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THE BMW X4. TAKE CENTRE STAGE.

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Festive Opening Hours

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December Sales Event

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Motability Open Day

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THE NEW BMW X5

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INTRODUCING… THE 8

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Company Car v Company Allowance?

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Park Lane Competition - Frieze

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The new BMW Z4 Coming March 2019.

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THE SUMMER OF 68.

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BMW Park Lane Rewards - Driving Experiences

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Park Lane DTM Ticket Competition

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Park Lane BMW Park Royal

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The Fluid Grey Edition BMW i3

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How Good Are You?

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The Goodwood Festival of Speed – The Silver Jubilee

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10 Questions with Chris Learmonth

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Proud Sponsors of SouthWestFest

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BMW Help: Recalls

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The Park Lane Way.

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Hawkins and Brimble Launch event at BMW Park Lane

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Customer Service Hero Award

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Park Lane Corporate and Diplomatic Golf Day

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CHARGED.

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Taste of London

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May Fair Hotel Swan Lake Live Screening

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BMW M5 Competition

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PARK LANE SALES EVENT

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Fully Charged Competition

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Already a BMW Park Lane Customer?

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The BMW X Range, with Chel-ski

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BMW Service Technicians Vacancy.

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Follow the Leader

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The Home of BMW Lifestyle, Parts and Accessories.

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THE BMW iPERFORMANCE RANGE

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Winter is Coming.

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MPowerment

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Hallie Sara X BMW i Park Lane

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THE NEW BMW M5. IT HAS IT ALL.

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Impress with the new BMW Shadow Edition

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BMW INDIVIDUAL

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BMW Park Lane - Service Centres

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London's Going Green

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The Park Lane Edition i8

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Customer Complaints Procedure

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Park Lane Genius

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The BMW iPerformance Event

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Under The Corporate Microscope

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Frances Holland School - Gala Event

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BMW Engine Technology

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POWER MEETS DYNAMICS

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Currently Not a BMW Driver?

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We Want Your BMW

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Parking in Westminster

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Welcome to BMW i Park Lane

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ROAD TAX CHANGES 01/04/2017

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BMW i8 Protonic Editions

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BMW i Retailer of the Year 2017

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BMW Launch a new Chapter in the British Touring Car Championship

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The BMW i3 at Selfridges, London

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BMW Battersea - What to Expect

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Launching the new BMW 5 Series

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UK Military Sales Executive Vacancy

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BMW Standard Equippment

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Launching a Low Emission Neighbourhood

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LOST FOR IDEAS THIS HALF TERM?

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The BMW Chauffeur Programme

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Our Winter Driving Tips

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW i3

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BMW Park Lane Loyalty Voucher

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Give your BMW a liquid detox.

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Explore the dealership

Home of BMW in the Heart of London

Home of BMW in the Heart of London

BMW Park Lane are the only BMW UK owned Retailer in the UK. Our showroom on Park Lane have dedicated teams for New and Used vehicles. Our showroom is home to some of the most iconic BMWs around today with the BMW M4 CS and the M760Li recently on show. View the entire BMW range on our website and our latest offers and get in touch with a member of the team to organise your visit or test drive.

BMW i Park Lane

BMW i Park Lane

We are the only BMW i Showroom in the UK. Our dedicated team of BMW i specialists are on hand to give you the best experience when going Electric. We understand the anxieties of moving to electric mobility, so our team on Park Lane are here to help you with this exciting transition. View our products and get in touch to find out more about how we can lead you into the future of mobility.

BMW Battersea

BMW Battersea

Our purpose built Aftersales Centre on Stewarts Road in Battersea houses our Service and Parts teams. If you are in need of a routine maintenance check, service or repair, our trained team of technicians will have the answers. Our shuttle will be able to pick you up and drop you at the local tube stations to provide that convenience you need from us. Browse our website for all your Aftersales needs and get in touch with our team to organise your next visit.

Our Partners

Our Partners

Here at BMW Park Lane we value relationships. With our customers of course but also with local companies. We are working with an excellent selection of companies who help us deliver the service you would expect from the flagship BMW Retailer in the UK. Find out more about our partners today.

Meet the team

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Lukas Ryan

General Manager
  • Years at the dealership 13
  • Department BMW Sales

Kam Pankhania

BMW i General Sales Manager
  • Years at the dealership 16
  • Department BMW i

Peter Adams

BMW Sales Manager
  • Years at the dealership 16
  • Department BMW New

Richard Anerville

Used Car Sales Manager
  • Years at the dealership 10
  • Department BMW Used

Mark Moore

Retail Manager
  • Years at the dealership 4
  • Department BMW New

Mark Allen

Sales Executive
  • Years at the dealership 1
  • Department BMW New

Chris Howard

Retail Manager
  • Years at the dealership 9
  • Department BMW New

Anthony Ambury-Sullivan

Sales Executive
  • Years at the dealership 3
  • Department BMW New

Thomas Godfrey

Sales Executive
  • Years at the dealership 0.5
  • Department BMW New

Ian Podmore

Motability Specialist
  • Years at the dealership 1
  • Department BMW New

Simon Philpott

Retail Manager
  • Years at the dealership 10
  • Department BMW Used

Scott Walker

Sales Executive
  • Years at the dealership 3
  • Department BMW Used

David Joseph

Sales Executive
  • Years at the dealership 4
  • Department BMW Used

Luke Jeffery

Retail Manager
  • Years at the dealership 11
  • Department BMW Used

Wayne Brennan

Sales Executive
  • Years at the dealership 1
  • Department BMW Used

Bellal Abbas

Retail Manager
  • Years at the dealership 1
  • Years in the industry 14
  • Department BMW Used

Korab Galica

Sales Executive
  • Years at the dealership 1
  • Department BMW Used

Kosh Mehta

Sales Executive
  • Years at the dealership 11
  • Department BMW Used

Martin O'Hara

Sales Executive
  • Years at the dealership 11
  • Department BMW Used

Stephen Wilson

Sales Executive
  • Years at the dealership 10
  • Department BMW Used

Tony Pasztor

Retail Manager
  • Years at the dealership 2
  • Department BMW i

Alessandro Romano

BMW i Sales Agent
  • Years at the dealership 1
  • Department BMW i

Jake Anderson

BMW i Sales Agent
  • Years at the dealership 1 month
  • Years in the industry 2
  • Department BMW i

Callum Comery

BMW i Trainee
  • Years at the dealership 1
  • Department BMW i

Russell Knight

BMW Group Buyer
  • Years at the dealership 2
  • Years in the industry 10
  • Department BMW Used

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

From reception to exit, friendly professional knowledgable helpful

Service

See above.Gareth Porter helpful in speeding up recall issue but ongoing two issues not acceptable - BMW manufacturer really questionable and I expect issues which are covered by the warranty to get fixed. Enterprise car rental did a very poor job!

Service

The service itself was good and the car was valeted, but the driver who returned it to us (this is a motability vehicle) had filthy boots on, and left the interior of the drivers footwell so dirty that my husband had to wash the mats and carpet.

Service

Always seem to try and upsell or find something wrong at great expense.

Service

Staff were friendly professional and efficient

Service

Took 4 days to find the issue which is a bit long but staff was great throughout

Service

Courteous staff at all timesDelivery to and collection from Stockwell Tube was important to me.

Service

Ronseal test. Properly serviced, finished on time, kept well informed.

Service

I have a key and a trackstar fob. You have lost my fob. I have called services many times and you have not called me back in order to recover my fob. I am very disappointed and plan to file a formal complaint as a lost fob is a security issue.

Service

On two occasions at Lark Lane they weeebt able to fix and correctly diagnose my car despite spending a large amount of money.

Service

All work completed. The drive away from the garage felt that it had actually undergone a service (in my long experience with other garages, it has not always felt that way). Cleaned well and pleasant people to deal with.

Service

Knowledgeable, customer focussed staff looking to HELP rather than process

Service

Perfect service

Service

You ALWAYS sort out my problems - you are stars and I will NEVER leave BMW- want to buy a new one next year!!

Service

When compared to a certain local BMW authorised agent. Parking - very easy; car park is attended and managed. Good communications throughout the process. Lift offered to station without having to request.

Service

Nice clean service area with good facilities

Service

Product was installed and works great, shame about the rear camera installations.

Service

As above. Reliable, good communication, great attention to detail, friendly and professional, plus high standard work.

Service

I was never told what all was done on the car any defects were found and repaired

Service

Because the excellent service received.

Service

Car was serviced; tyre was replaced; cost was not unreasonable.

Service

Everything promised has been achieved.

Service

Seamless delivery, all staff courteous and helpful

Service

Would have been perfect, if the driver wasn't 15 mins early to collect my car and half an hour late to drop it off- which has happened a couple times in recent weeks.

Service

Happy with the way they understand your needs

Service

I had a BMW cap missing on one of the tyres. I can't believe there are no spares to replace as a gesture but alternatively I was offered to come back again and purchase one instead.

Service

Kind and efficient service, reasonable pricing, taxi service

Service

We had tremendous issue with BMW Park Lane regarding the vehicle collection which was going in for servicing. The BMW representative was not able to get the car out of the parking space and caught the wing mirror on a side wall when reversing the car

Service

The team spent time trying understand the issue and how to resolve it. It is appreciated when the team understand the clients concerns

Service

Because they did all that was requested without any nasty charges!

Service

Staff are very good. Grant did a good job. Location is not very good. No one could see if my car was booked in when I arrived. It was but it was not on the list at reception

Service

I have a service pack running to 2019 and was surprised Bmw Parklane had to charge me for my last service, not sure where the communication broke down on this but it was an unpleasant surprise when finding out.

Service

Car ready when promised and had been cleaned.

Service

Excellent service and care from whole team especially Abbe Stuart’s road and Daniel nine elms

Service

Easy to book in. System knew what was required. Client service team were very polite, professional and helpful - providing me with advice and options for servicing and parts. Shuttle service is excellent also.

Service

Staff was very helpful and pleasant. But my problem was not solved.

Service

It's very personalised in-person and I'm impressed with that. Also like how they manage expectations so well

Service

All done except HEPA filter on back order needing another visit

Service

The service consultant took great troble with my E30 BMW

Service

I did not like the courtesy car I was given. My car is an individual M4 and I was given a 320. I paid a premium price for the top of the range vehicle and I should get a premium vehicle for a courtesy car.

Service

Chris is the best service advisor and he is very professional.

Service

The waiting facilities not very comfortable. Very noisy fridge!

Service

The only criticism is I was there a bit longer that’s u should have been because they only had one person on duty to clean the cars.

Service

Very quick and efficient. Though would have been great of tyre had not been sent back just before I got there. But back in afternoon and good that made sure right good quality tyre. The valet service and Marks help throughout great

Service

Disappointed that my car was not ready until the next day for what was fairly minor work. The caused inconvenience for myself as I had planned to use the car in the evening it was at park lane

Service

Good communication Good service.

Service

The pick up and return was extremely useful and the timing was tailored to my needs by Daniel Killick at the Nine Elms service centre.

Service

Had to fight for what was clearly a warranty issue and they had the car for over a week. Assistant was good, however.

Service

quick to attend to a person. Offering courtesy drive to nearest station etc if having to leave the car for service. Clear explanation of the final service bill.One thing that I lack: actually knowing that the work I paid for is actually done

Service

I felt that the BMW team took care of me, as soon as I arrived there. Amazing service and attention towards the client.

Service

I arricved and was greeted, my car was taken. I asked for the time it would be delivered and it was delivered back on time, clean and I guess all was done. I had understood from something I read that the first service was a free one, but given that I

Service

Chris mallouppas was excellent kept me up to date all the way thou my warranty work that was carried out.

Service

The one who service me is very professional

Service

Friendly staff.

Service

an expensive experience but the service was done on time and I was aware of the price the whole time.

Service

Dealing with Daniel at the service centre couldn't have been easier or more enjoyable

Service

Efficient.

Service

Mark Allen did an excellent job in providing an initial quote and then organising the change over from our existing M2401 to the new M140i

Sales

It was a very special time with the unveiling of our new car!

Sales

There was a scratch on the bonnet which we feel should have been picked up and rectified by the PDI check, very disappointing considering everything else worked out well

Sales

efficiency

Sales

Kunal looked after me extremely well and made the purchase a very easy process.

Sales

Total integration of vehicle knowledge, service and full package solution

Sales

Very friendly and professional service by all staff and particularly Haytham. No pressure by staff and always accommodating to my own schedule.

Sales

Car arrived later than expected. Communication could have been better between order and delivery.

Sales

We were very impressed by the patience and helpfulness of Mark Allen who made every effort to match our requirements with a suitable car

Sales

Good knowledge and service. Polite helpful staff

Sales

Customer service is outstanding.

Sales

A delightful experience - attentive, felt valued as a customer, felt I got a reasonably good deal. Lots of lovely personal touches.

Sales

Ajay was fantastic - truly a great salesperson who knew his products well. He was not aggressive or arrogant and adopted an excellent manner of customer care.

Sales

I'm disappointed that our ipod nano does not work with this car when it worked perfectly with our two previous BMWs.

Sales

Clear and straightforward throughout the process. Unwaveringly polite

Sales

Thanks to the high level of professional care Mr Ajay Gharu took at every step.

Sales

Whilst I have been buying new BMW's since I was 21 years of age. This purchase and the previous new X1 purchase are both Motability vehicles. BMW Park Lane was the only dealership to treat us as human beings and not scum unlike Ford & VW dealerships.

Sales

Very personable service

Sales

no complaints at all

Sales

Tom Godfrey at Park Lane was first class

Sales

Tom Godfrey made the purchasing experience fantastic. I felt he gauged me very well, particularly on the pick up day. He sent a very funny video which got me very excited on the day. He took as much time as I needed to show me the car. Thanks.

Sales

Great vehicle and service with a good value.

Sales

The whole process with Ajay was seamless. Very prompt with regular updates.

Sales

Everything was just right. Will definitely be coming back next time.

Sales

The car bonnet cable was disconnected and not be able to open during picking up of the new car. I had to send it to service centre for repair and paid unnecessary congestion charge cost and wasted my time as well.

Sales

Great car, great, price, great people to deal with.... what more is there to say???

Sales

Haytham at park lane was fantastic as were all the bmw staff

Sales

Tom Godfrey and Chris Howard were a pleasure to work with. That they were able to assign us to a build slot earlier than the one first offered was a bonus. The enthusiasm Tom showed throughout the process for our car and our business was great!

Sales

just short of a 5 * rating as needed a couple of prompts on things that had been previously highlighted but on each occasion resolved instantly

Sales

All of the staff were polite, courteous and helpful throughout all of our visits (I think we came 5 times in total)

Sales

Good service and communication from sales representative. Unfortunate delays in paperwork and having to sign contracts off-site. Delivered to home address in a timely manner and took time to thoroughly hand-over vehicle.