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BMW Park Lane takes part in Pride In London 2019

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The BMW i3 - Now available on the Motabilty car scheme

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No Planet B - Setting The Standards For Sustainability

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Park Lane Affinity Partner Brunch

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Macmillan Charity Bake Sale

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BMW Owners London Event

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Red Nose Day 2019.

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International Women’s Day Event.

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The BMW X3 and BMW X4, from BMW Park Lane

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The Flow of Colours Event

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19 Plate Sales Event

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Motability Open Day

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THE NEW BMW X5

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INTRODUCING… THE 8

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Company Car v Company Allowance?

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Park Lane Competition - Frieze

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The new BMW Z4 Coming March 2019.

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THE SUMMER OF 68.

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BMW Park Lane Rewards - Driving Experiences

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Park Lane DTM Ticket Competition

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Park Lane BMW Park Royal

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The Fluid Grey Edition BMW i3

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How Good Are You?

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The Goodwood Festival of Speed – The Silver Jubilee

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10 Questions with Chris Learmonth

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Proud Sponsors of SouthWestFest

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BMW Help: Recalls

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The Park Lane Way.

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Hawkins and Brimble Launch event at BMW Park Lane

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Customer Service Hero Award

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Park Lane Corporate and Diplomatic Golf Day

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CHARGED.

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Taste of London

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May Fair Hotel Swan Lake Live Screening

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BMW M5 Competition

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PARK LANE SALES EVENT

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Fully Charged Competition

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Already a BMW Park Lane Customer?

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The BMW X Range, with Chel-ski

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Follow the Leader

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The Home of BMW Lifestyle, Parts and Accessories.

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THE BMW iPERFORMANCE RANGE

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Winter is Coming.

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MPowerment

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Hallie Sara X BMW i Park Lane

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THE NEW BMW M5. IT HAS IT ALL.

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Impress with the new BMW Shadow Edition

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The BMW Chauffeur Programme

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW i3

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BMW Park Lane Loyalty Voucher

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THE BMW 1 SERIES.

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BMW Connected Drive.

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BMW Genius

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BMW Summer Event

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Explore the dealership

Home of BMW in the Heart of London

Home of BMW in the Heart of London

BMW Park Lane are the only BMW UK owned Retailer in the UK. Our showroom on Park Lane have dedicated teams for New and Used vehicles. Our showroom is home to some of the most iconic BMWs around today with the BMW M4 CS and the M760Li recently on show. View the entire BMW range on our website and our latest offers and get in touch with a member of the team to organise your visit or test drive.

BMW i Park Lane

BMW i Park Lane

We are the only BMW i Showroom in the UK. Our dedicated team of BMW i specialists are on hand to give you the best experience when going Electric. We understand the anxieties of moving to electric mobility, so our team on Park Lane are here to help you with this exciting transition. View our products and get in touch to find out more about how we can lead you into the future of mobility.

BMW Battersea

BMW Battersea

Our purpose built Aftersales Centre on Stewarts Road in Battersea houses our Service and Parts teams. If you are in need of a routine maintenance check, service or repair, our trained team of technicians will have the answers. Our shuttle will be able to pick you up and drop you at the local tube stations to provide that convenience you need from us. Browse our website for all your Aftersales needs and get in touch with our team to organise your next visit.

Our Partners

Our Partners

Here at BMW Park Lane we value relationships. With our customers of course but also with local companies. We are working with an excellent selection of companies who help us deliver the service you would expect from the flagship BMW Retailer in the UK. Find out more about our partners today.

Meet the team

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Lukas Ryan

General Manager
  • Years at the dealership 16
  • Years in the industry 17
  • Department BMW Sales

Kam Pankhania

BMW i General Sales Manager
  • Years at the dealership 16
  • Years in the industry 20
  • Department BMW i

Peter Adams

BMW Sales Manager
  • Years at the dealership 17
  • Years in the industry 17
  • Department New

Richard Anerville

Used Car Sales Manager
  • Years at the dealership 12
  • Years in the industry 12
  • Department Used

Mark Moore

Retail Manager
  • Years at the dealership 6
  • Years in the industry 8
  • Department New

Mark Allen

Sales Executive
  • Years at the dealership 3
  • Years in the industry 5
  • Department New

Chris Howard

Retail Manager
  • Years at the dealership 9
  • Years in the industry 12
  • Department New

Anthony Ambury-Sullivan

Sales Executive
  • Years at the dealership 5
  • Years in the industry 7
  • Department New

Ajay Gharu

Sales Executive
  • Years at the dealership 3
  • Years in the industry 7
  • Department New

Thomas Godfrey

Sales Executive
  • Years at the dealership 2
  • Years in the industry 4
  • Department New

Kunal Jarodia

  • Department New

Ian Podmore

Motability Specialist
  • Years at the dealership 4
  • Years in the industry 7
  • Department New

Alex King

Sales Executive
  • Years at the dealership 1
  • Years in the industry 4
  • Department New

Simon Philpott

Retail Manager
  • Years at the dealership 10
  • Department Used

Scott Walker

Sales Executive
  • Years at the dealership 4
  • Years in the industry 6
  • Department Used

David Joseph

Sales Executive
  • Years at the dealership 6
  • Years in the industry 7
  • Department Used

Luke Jeffery

Retail Manager
  • Years at the dealership 11
  • Years in the industry 12
  • Department Used

Moe Laher

Sales Executive
  • Years at the dealership 1
  • Years in the industry 5
  • Department Used

Wayne Brennan

Sales Executive
  • Years at the dealership 4
  • Years in the industry 6
  • Department Used

Bellal Abbas

Retail Manager
  • Years at the dealership 3
  • Years in the industry 14
  • Department Used

James Garbis

Sales Executive
  • Years at the dealership 1
  • Years in the industry 4
  • Department Used

Korab Galica

Sales Executive
  • Years at the dealership 2
  • Years in the industry 4
  • Department Used

Kosh Mehta

Sales Executive
  • Years at the dealership 14
  • Years in the industry 15
  • Department Used

Adam Laher

Sales Executive
  • Years at the dealership 1
  • Years in the industry 7
  • Department Used

Martin O'Hara

Sales Executive
  • Years at the dealership 12
  • Years in the industry 13
  • Department Used

Stephen Wilson

Sales Executive
  • Years at the dealership 10
  • Years in the industry 11
  • Department Used

Tony Pasztor

Retail Manager
  • Years at the dealership 4
  • Years in the industry 5
  • Department BMW i

Winnie Cowley

Retail Manager
  • Years at the dealership 3
  • Years in the industry 5
  • Department BMW i

Patrick Sayce

BMW i Specialist
  • Years at the dealership 1
  • Years in the industry 7
  • Department BMW i

Jake Anderson

BMW i Specialist
  • Years at the dealership 2
  • Years in the industry 4
  • Department BMW i

Giuseppe Bonfiglio

BMW i Specialist
  • Years at the dealership 5
  • Years in the industry 6
  • Department BMW i

Krystall Chuter

Loyalty Specialist
  • Years at the dealership 1
  • Years in the industry 5
  • Department BMW i

Russell Knight

BMW Group Buyer
  • Years at the dealership 3
  • Years in the industry 10
  • Department BMW Used

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All round excellent customer service!

Service

swift efficient

Service

Ditto above

Service

Again thanks to Linda Hegarty.

Service

Everything runs pretty smoothly at Stewarts Road, everyone helpful

Service

Poor service experience

Service

Unrealistic time scale given for duration of service appointment. I was told to return to collect the car at 11, when I asked a service representative at 12 how long it would take I was told another 20 minutes. My car was not ready until after 1

Service

Clear communication. Outstanding quality of work.

Service

Stewarts Rd denied all regarding the new issue, going so far as so say they could find no problem, which was definitely there and we showed the person who collected our car. Car was conveniently picked up from our home, so we couldn't show issue!!

Service

Great price and service

Service

It took 6 weeks to get an appointment.

Service

I'm very disappointed at how long my issues are taking to resolve

Service

Only thing I can complain is the hire company that bmw works for PHV replacement. They tried to charge me for micro scratches on the alloys. Luckily I took pictures on delivery of the car and I didn't have to pay yet(??) many people complained online

Service

Still await documentation for health check.

Service

Friendly and professional in particular Chris

Service

Hassle free.

Service

top customer service, great facilities

Service

Prompt and efficient service as well as helpful

Service

Far better than previous dealings.

Service

courteous and efficient

Service

It was a recall , so (unusually!) free to me!

Service

Great service all round from check in to drop off.

Service

Facility is very busy and it is not that easy to get a booking with short notice but given the notice, facility opens early for drop off and car was ready later that day.

Service

Very quick to take Payment yet aftercare and customers service after non existent. Still trying to get through to service rep who is always unavailable and will never return call.

Service

Service visit was a breeze, efficient and completed on time. Particularly liked the video of work being done sent to my phone half way through the day.

Service

Car was collected & dropped off in appointed time slot. V professional personnel.

Service

Good after-sales service with shuttle. Car washing is not that great though.

Service

I did not get a complimentary car wash. My car was subsequently delivered to me (as I paid for this service). I called my Consultant to explain my dissatisfaction-- it had been ticked on her paperwork that the car had been cleaned, when it had not

Service

I had to call the BMW in Croydon to can have a proper solution.

Service

My only complaint is it takes a long time to book by telephone and perhaps your MOT service should not be advertised so prominently as the waiting time for an appointment is too long. This wasn't the case when you had your centre at Nine Elms.

Service

Very professional and accuarete on details

Service

Better than my last experience, which almost made me stop going to BMW park lane. Service was friendlier and more efficient this time around.

Service

I could not give 5 stars because I called in March for an appointment and I had to wait until May to get one!!

Service

Staff did try to be nice, although when you want to call in and speak to the correct representative they are never available and insist on calling you back, really not flexible enough for those who cannot use a phone at work.

Service

Good drop-off service with a car to run you to the nearest Tube line.

Service

Great service from everyone at all times.

Service

All went smoothly

Service

Very satisfied

Service

Friendly, efficient service (once you get booked in, see below).

Service

Absolutely no problems

Service

Service level from service advisor Chris Mallouppas is of top level. It is the excellent quality services from your colleague like Chris that set you apart from the rest. Well done Chris!

Service

Their service is a lot better than the franchised dealers

Service

Prompt service timing and easy for me to access from my home.

Service

Abby Strawson (who has recognized the cars fault) is unable to rectify the Master Technicians refusal to fix the issue.

Service

Service booking was easy (unlike Cooper BMW Thames Ditton who don't answer the phone and then weren't taking bookings and offered Cooper Croydon). Was able to get Fasttrack for a Saturday morning from Parklane as requested.

Service

I was notified by telephone when there was a querry

Service

Told me my car was washed and vac'd but it wasnt. I appreciate it looked clean when i arrived but it could have still been done. Makes a custmer wonder if the service had also been missed.

Service

The person who supported me at the service center located at Stewarts Road (Battersea) has been great: her name is Abigail Strawson. Super professional, very kind and helpful.

Service

Overall made to wait to pick up car and had to return to the centre because the car was not returned to me the way I handed it in , also average wash.

Service

Just to be clear, my experience is for Stewarts Road where the works were undertaken.

Service

Good service

Service

I was given a reason that it was a faulty dieself filter.. I gave the benefit of the doubdt but unfortunately I am not naive for such as incident. A prestigous car, and a faulty equiptment and bad service. was it an accident or a complete negligence

Service

I tried to get this done at Cooper Thames Ditton and they failed. I took the same job to Park Lane and the work was done without an problems whatsoever.