No news found with your current search criteria.
BMW Park Lane are the only BMW UK owned Retailer in the UK. Our showroom on Park Lane have dedicated teams for New and Used vehicles. Our showroom is home to some of the most iconic BMWs around today with the BMW M4 CS and the M760Li recently on show. View the entire BMW range on our website and our latest offers and get in touch with a member of the team to organise your visit or test drive.
We are the only BMW i Showroom in the UK. Our dedicated team of BMW i specialists are on hand to give you the best experience when going Electric. We understand the anxieties of moving to electric mobility, so our team on Park Lane are here to help you with this exciting transition. View our products and get in touch to find out more about how we can lead you into the future of mobility.
Our purpose built Aftersales Centre on Stewarts Road in Battersea houses our Service and Parts teams. If you are in need of a routine maintenance check, service or repair, our trained team of technicians will have the answers. Our shuttle will be able to pick you up and drop you at the local tube stations to provide that convenience you need from us. Browse our website for all your Aftersales needs and get in touch with our team to organise your next visit.
Here at BMW Park Lane we value relationships. With our customers of course but also with local companies. We are working with an excellent selection of companies who help us deliver the service you would expect from the flagship BMW Retailer in the UK. Find out more about our partners today.
No filters have been added
No news found with your current search criteria.
I got an early appointment and kept informed of progress on diagnostic and ultimate repair
Took 30 minutes to drop off car and 45 minutes to pick it up.
Slow to obtain booking on the telephone. Quite a long wait on arrival at service centre prior to being attended to.
The windscreen wash water had no anti freeze and iced up in motor way. Never with Audi VW MB and previous bmw service. Unsafe for a simple task.....
I tried twice to come in to look at cars before the last disaster with you servicing branch which has lead to me to swear off bmw's I took time out twice to meet with your sales team, once I walked out after 30 mins I wasn't even attended to.
Easy to book. Sit and wait in comfortable surroundings nd the coffee was good.
Would have been good to be reminded that transfer service must be booked in advance!
A total lack of communication - I did not receive one call from the dealer I had to call myself, was always put on hold or asked if someone could call me back. Then the work agreed was not carried out meaning my car had to stay in for extra few days.
Lack of contact with people who want to sell me a 7 series. Rudeness, inconsistency, lack of information all from people whose salary is less than I would be about to spend yet again. Unacceptable - one has a choice at this level.
new rear brake pads and discs have started to squeal and squeak every time i brake, also i mentioned i was losing 2 pints of water a month and was told they pressure tested the system and found nothing then 2 days later the warning light came on
Completed very satisfactorily
See answer above. They did in the end top it up for free, showed me how to refill it and were very nice on the day. When you speak to a mechanic, they are good but there are so many layers of misinformation to get through.
Parts ordered 3 weeks in advance of service were incorrectly ordered by BMW and on day of service could not be fitting so the job could not be completed and had to arrange 2nd appointment and time off for job to be completed.
Excellent customer service. Making extra efforts for customer.
It's the pronciple! If my staff acted with such blatant disregard and lack of courtesy I would be fuming.
From reception to exit, friendly professional knowledgable helpful
The service itself was good and the car was valeted, but the driver who returned it to us (this is a motability vehicle) had filthy boots on, and left the interior of the drivers footwell so dirty that my husband had to wash the mats and carpet.
Staff were friendly professional and efficient
Took 4 days to find the issue which is a bit long but staff was great throughout
Courteous staff at all timesDelivery to and collection from Stockwell Tube was important to me.
Ronseal test. Properly serviced, finished on time, kept well informed.
I have a key and a trackstar fob. You have lost my fob. I have called services many times and you have not called me back in order to recover my fob. I am very disappointed and plan to file a formal complaint as a lost fob is a security issue.
Knowledgeable, customer focussed staff looking to HELP rather than process
All work completed. The drive away from the garage felt that it had actually undergone a service (in my long experience with other garages, it has not always felt that way). Cleaned well and pleasant people to deal with.
You ALWAYS sort out my problems - you are stars and I will NEVER leave BMW- want to buy a new one next year!!
When compared to a certain local BMW authorised agent. Parking - very easy; car park is attended and managed. Good communications throughout the process. Lift offered to station without having to request.
Nice clean service area with good facilities
Product was installed and works great, shame about the rear camera installations.
As above. Reliable, good communication, great attention to detail, friendly and professional, plus high standard work.
Because the excellent service received.
I was never told what all was done on the car any defects were found and repaired
Car was serviced; tyre was replaced; cost was not unreasonable.
Everything promised has been achieved.
Seamless delivery, all staff courteous and helpful
Would have been perfect, if the driver wasn't 15 mins early to collect my car and half an hour late to drop it off- which has happened a couple times in recent weeks.
Happy with the way they understand your needs
I had a BMW cap missing on one of the tyres. I can't believe there are no spares to replace as a gesture but alternatively I was offered to come back again and purchase one instead.
Kind and efficient service, reasonable pricing, taxi service
We had tremendous issue with BMW Park Lane regarding the vehicle collection which was going in for servicing. The BMW representative was not able to get the car out of the parking space and caught the wing mirror on a side wall when reversing the car
The team spent time trying understand the issue and how to resolve it. It is appreciated when the team understand the clients concerns
Because they did all that was requested without any nasty charges!
Staff are very good. Grant did a good job. Location is not very good. No one could see if my car was booked in when I arrived. It was but it was not on the list at reception
I have a service pack running to 2019 and was surprised Bmw Parklane had to charge me for my last service, not sure where the communication broke down on this but it was an unpleasant surprise when finding out.
Car ready when promised and had been cleaned.
Easy to book in. System knew what was required. Client service team were very polite, professional and helpful - providing me with advice and options for servicing and parts. Shuttle service is excellent also.
Excellent service and care from whole team especially Abbe Stuarts road and Daniel nine elms
BMW Park lane is very easy to access and comfortable. There was a slight delay in delivery, but nothing that caused any great concern, or issue as we retained the existing 2 Series in the interim.
Good overall. Except for my finance comments.
Alex King was a great salesperson, very helpful, helped us every step of the way
It was a very special time with the unveiling of our new car!
There was a scratch on the bonnet which we feel should have been picked up and rectified by the PDI check, very disappointing considering everything else worked out well
Mark Allen did an excellent job in providing an initial quote and then organising the change over from our existing M2401 to the new M140i
Kunal looked after me extremely well and made the purchase a very easy process.
Total integration of vehicle knowledge, service and full package solution
Very friendly and professional service by all staff and particularly Haytham. No pressure by staff and always accommodating to my own schedule.
Car arrived later than expected. Communication could have been better between order and delivery.
We were very impressed by the patience and helpfulness of Mark Allen who made every effort to match our requirements with a suitable car
Good knowledge and service. Polite helpful staff
A delightful experience - attentive, felt valued as a customer, felt I got a reasonably good deal. Lots of lovely personal touches.
Customer service is outstanding.
Ajay was fantastic - truly a great salesperson who knew his products well. He was not aggressive or arrogant and adopted an excellent manner of customer care.
I'm disappointed that our ipod nano does not work with this car when it worked perfectly with our two previous BMWs.
Clear and straightforward throughout the process. Unwaveringly polite
Thanks to the high level of professional care Mr Ajay Gharu took at every step.
Whilst I have been buying new BMW's since I was 21 years of age. This purchase and the previous new X1 purchase are both Motability vehicles. BMW Park Lane was the only dealership to treat us as human beings and not scum unlike Ford & VW dealerships.
Very personable service
no complaints at all
Tom Godfrey at Park Lane was first class