No news found with your current search criteria.
BMW Park Lane are the only BMW UK owned Retailer in the UK. Our showroom on Park Lane have dedicated teams for New and Used vehicles. Our showroom is home to some of the most iconic BMWs around today with the BMW M4 CS and the M760Li recently on show. View the entire BMW range on our website and our latest offers and get in touch with a member of the team to organise your visit or test drive.
We are the only BMW i Showroom in the UK. Our dedicated team of BMW i specialists are on hand to give you the best experience when going Electric. We understand the anxieties of moving to electric mobility, so our team on Park Lane are here to help you with this exciting transition. View our products and get in touch to find out more about how we can lead you into the future of mobility.
Our purpose built Aftersales Centre on Stewarts Road in Battersea houses our Service and Parts teams. If you are in need of a routine maintenance check, service or repair, our trained team of technicians will have the answers. Our shuttle will be able to pick you up and drop you at the local tube stations to provide that convenience you need from us. Browse our website for all your Aftersales needs and get in touch with our team to organise your next visit.
Here at BMW Park Lane we value relationships. With our customers of course but also with local companies. We are working with an excellent selection of companies who help us deliver the service you would expect from the flagship BMW Retailer in the UK. Find out more about our partners today.
No filters have been added
No news found with your current search criteria.
Excellent customer service, work carried out promptly, extremely well run dealership.
The service I received was outstanding and I commend in particular, the young woman who took care of everything...I don't remember her name but she sits at one of the service desks.
Very professional, kept me informed, friendly
Was not taken seriously, eventually they got it wrong but I still had to pay for it.
i had red warning lights stating that the front brake pads needed replacing urgently, but was told the parts the car needs are on "major back order" meaning they are not only not available in England but Germany too, which i find staggering
The services booked via the website were not performed at the price quoted.
I have had the car in multiple times for squeaking brakes and they are never fixed.
The replacement of a faulty key air conditioner component appears to have been done well. Our service advisor was friendly and kept us informed. Having to wait four weeks for an appointment was a shock to this former BMW owner from the US.
BMW staff were always welcoming. Customer receives a full summary of work carried out. Also receives a video clip of the car health check service of the work completed.
i think the representative did best he could given the computer issue
Was informed at 4.30pm that my car would not be seen today due to staff unavailability, presumably this was known in the morning.
Team tries the best but again servicing a large number of cars is a challenge
Car serviced ok , all went smoothly
They fixed everything that I asked them to do and more.
The work was reported to be complete and the car cleaned but the cleaning had not been done when I arrived so I had to wait a considerable time for it to be carried out. The standard of cleaning was poor.
Although the parts were not ready to be picked up when I was told to be, the recovery was smooth and I felt I was treated as important customer.
Estimate provided by the "Book a Service" website at https://parklanebmw.bmw-retailer-service.co.uk/book-appointment/ is that an Engine Oil Service for my car should cost £248.28. The actual cost was £344.77. You should provide better estimates.
Very difficult to get through following closure of BMW Nine Elms resulting in Stewart's Rd being overloaded.
Service from Chris at Battersea was superb and he was extremely helpful during the process
The service was done as stated
The car is getting in it's life it may be time to let go due to expensive repairs looming
Kunal was superb. We will buy a car from him.
Convenience, the only issue is to book a service /MOT well in advance
As I was invited for a service on the wrong date, Abby was v helpful to arrange a car pick up for the second invitation.
Staff again never had a problem
Form cleaning to completing the service on time
Poor customer service. Yes I am aware that j have an old BMW but with a full service history, I expected more.
All round excellent customer service!
Again thanks to Linda Hegarty.
Everything runs pretty smoothly at Stewarts Road, everyone helpful
Poor service experience
Unrealistic time scale given for duration of service appointment. I was told to return to collect the car at 11, when I asked a service representative at 12 how long it would take I was told another 20 minutes. My car was not ready until after 1
Clear communication. Outstanding quality of work.
Stewarts Rd denied all regarding the new issue, going so far as so say they could find no problem, which was definitely there and we showed the person who collected our car. Car was conveniently picked up from our home, so we couldn't show issue!!
Great price and service
It took 6 weeks to get an appointment.
I'm very disappointed at how long my issues are taking to resolve
Only thing I can complain is the hire company that bmw works for PHV replacement. They tried to charge me for micro scratches on the alloys. Luckily I took pictures on delivery of the car and I didn't have to pay yet(??) many people complained online
Still await documentation for health check.
top customer service, great facilities
Friendly and professional in particular Chris
Prompt and efficient service as well as helpful
Mark Cresswell was excellent.
Far better than previous dealings.
It was a recall , so (unusually!) free to me!
courteous and efficient
Facility is very busy and it is not that easy to get a booking with short notice but given the notice, facility opens early for drop off and car was ready later that day.
Great service all round from check in to drop off.
Very quick to take Payment yet aftercare and customers service after non existent. Still trying to get through to service rep who is always unavailable and will never return call.
Service visit was a breeze, efficient and completed on time. Particularly liked the video of work being done sent to my phone half way through the day.
Car was collected & dropped off in appointed time slot. V professional personnel.
Good after-sales service with shuttle. Car washing is not that great though.